Need Help - Dell Inspiron 22 3000

[avon4u99]

When I start up my Dell All in One computer, I get this message:

There was a problem starting c:\ProgramData\data. bin

The specified module could not be found. 

I also could not turn off computer even though I click on shut down. This computer will re-start instead of shut down!

This my be a reason my Dell won't o any updates!

Model:  Dell Inspiron 22 3000

[Porthos]

Can you do the following.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

If you're unable to run the tool, please try to right-click over the Malwarebytes tray icon and exit out of the program. Then run the following scanning tool for us and we'll review these logs instead to see how we can assist you further.

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

[avon4u99]

On 1/6/2022 at 8:56 AM, Porthos said:

Can you do the following.

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system and is only available to authorized members and the original poster

Can you please follow the directions from the following KB article and post back your logs so that we can review

Upload Malwarebytes Support Tool logs manually

If you're unable to run the tool, please try to right-click over the Malwarebytes tray icon and exit out of the program. Then run the following scanning tool for us and we'll review these logs instead to see how we can assist you further.

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

Addition.txt FRST.txt

[AdvancedSetup]

Hello @avon4u99

The computer is infected. Please temporarily disable your McAfee Antivirus real-time protection and run the following fix.

 

However, it also looks like your hard drive may be failing. Please make sure you have full back ups of all your important data to an external USB drive in case the main hard drive fails.

 

System errors:
=============
Error: (01/07/2022 11:14:03 PM) (Source: Microsoft-Windows-BitLocker-Driver) (EventID: 24620) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{1d669bfa-ff2a-44b8-9c98-6a89466039c5} cannot be read.

Error: (01/07/2022 11:14:03 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (01/07/2022 11:14:03 PM) (Source: Microsoft-Windows-BitLocker-Driver) (EventID: 24620) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{1d669bfa-ff2a-44b8-9c98-6a89466039c5} cannot be read.

Error: (01/07/2022 11:14:03 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (01/07/2022 11:14:03 PM) (Source: Microsoft-Windows-BitLocker-Driver) (EventID: 24620) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{1d669bfa-ff2a-44b8-9c98-6a89466039c5} cannot be read.

Error: (01/07/2022 11:14:03 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (01/07/2022 11:14:03 PM) (Source: Microsoft-Windows-BitLocker-Driver) (EventID: 24620) (User: NT AUTHORITY)
Description: Encrypted volume check: Volume information on \\?\Volume{1d669bfa-ff2a-44b8-9c98-6a89466039c5} cannot be read.

Error: (01/07/2022 11:14:03 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

AGAIN, please make sure you back up your data before proceeding with trying to clean the computer.

Backup Software
https://forums.malwarebytes.org/index.php?/topic/136226-backup-software

 

 

When ready:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Tips to help protect from infection

Thanks