Cant Activate license, clean to reinstall ...

[angelomachado]

Hi, I just bought the license, and I installed MB but I got stuck in 5%, then I went for the offline installation and it was ok.
Then I can't connect my account for activating the license.
So I went to the support MB and I can't clean because I can't download the newer version.

Can pls someone helpe me?

Edited January 6, 2022 by AdvancedSetup
Corrected font issue

[angelomachado]

that don't word

Edited January 6, 2022 by AdvancedSetup
Corrected font issue

[Porthos]

2 minutes ago, angelomachado said:

Can pls someone helpe me?

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[angelomachado]

[Porthos]

Just now, angelomachado said:

Attach the zip file here

[Firefox]

Please attach that file in your next reply so it can be reviewed

 

[angelomachado]

mbst-clean-results.txtSorry guys i read "cant be found" 

 

[Porthos]

I see, another  user from Portugal.

Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

Then restart the computer and try activating the program again.

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

Let me know if that helps correct the issue for you.

[angelomachado]

Just now, Porthos said:

I see, another  user from Portugal.

Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

 

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

 

 

 

Then restart the computer and try activating the program again.

 

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

 

 

Let me know if that helps correct the issue for you.

 

Ok, and thanks.
i will try it. brb

 

[angelomachado]

Done, can i proceed with the normal instalation?

 

[Porthos]

Just now, angelomachado said:

Done, can i proceed with the normal instalation?

 

I thought you used the offline installer to install now all you need to do is activate.

[angelomachado]

4 minutes ago, Porthos said:

I thought you used the offline installer to install now all you need to do is activate.

The last thing i did, it was the Clean on SuportMB.
so are you sure of that becuase i dont have MB instaled. And i have MB Privacy instaled, im guessing it was the Clean that make this.

[Porthos]

2 minutes ago, angelomachado said:

The last thing i did, it was the Clean on SuportMB.

Then go ahead and use the offline installer again and then try to activate.

Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

Edited January 5, 2022 by Porthos

[angelomachado]

12 minutes ago, Porthos said:

Then go ahead and use the offline installer again and then try to activate.

Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

 

Its, almost working properly, and thanks again for all the help.
But it apears this  

[Porthos]

6 minutes ago, angelomachado said:

But it apears this

It is a bug they are working on.

[angelomachado]

Thanks Prothos, for the help. :)