I can't activate the programe

[Mustnad]

mbst-grab-results.zip

 

installation token not found

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

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If you need help looking up your license details, please head here: Find my premium license key

 

 

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[Porthos]

12 minutes ago, Mustnad said:

installation token not found

Please remove Kaspersky. Kaspersky and Malwarebytes have issues running together. Then do the following.

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

  Can you please let me  know if that worked ?

 

Edited January 4, 2022 by Porthos

[Mustnad]

sorry , not working

[Porthos]

3 minutes ago, Mustnad said:

sorry , not working

You did uninstall Kaspersky??

Run the support tool and get me a new set of logs.

[Mustnad]

mbst-clean-results.txtmbst-grab-results.zip

[Porthos]

@Mustnad I see from your log Kaspersky is still installed. You need to UNINSTALL it before we can move forward.

[Mustnad]

mbst-grab-results.zip

[AdvancedSetup]

Hello @Mustnad

Please run the following fix and post back the fixlog.txt file once completed.

 

 

Please download the attached fixlist.txt file and save it to C:\Users\dadam\Downloads\
NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run C:\Users\dadam\Downloads\FRSTEnglish.exe and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Mustnad]

Fixlog.txt

[AdvancedSetup]

Thank you for the log. Let me get the following please. @Mustnad

 

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

 

 

[Mustnad]

Addition.txt FRST.txt

[AdvancedSetup]

Do you have a paid license for Malwarebytes Premium as well as Privacy VPN? Want to make sure which programs you're trying to install and activate.

 

Are you using the Kaspersky Password Manager? Is it a paid program?

You appear to have some type of Kaspersky Upgrade launcher that also loads. Did you want that too?

Task: {94183DE6-4E2E-4F79-91BA-D3C9070CB6D7} - System32\Tasks\Kaspersky_Upgrade_Launcher_{278ADC42-419D-4547-A6CA-5B74BE0AD901} => C:\Program Files\Common Files\AV\Kaspersky Lab\upgrade_launcher.exe [743488 2022-01-04] (Kaspersky Lab JSC -> AO Kaspersky Lab)

There is also a Kaspersky VPN service
R2 KSDE5.3; C:\Program Files (x86)\Kaspersky Lab\Kaspersky VPN 5.3\ksde.exe [447104 2022-01-05] (Kaspersky Lab JSC -> AO Kaspersky Lab)

This may be from Kaspersky VPN, or it could be from an older VPN you may have previously used. Based on the KL in the name though I think it's for Kaspersky Labs

R3 kltap; C:\Windows\System32\drivers\kltap.sys [55592 2021-02-19] (AnchorFree Inc -> The OpenVPN Project)

 

It's up to you what you run on your computer but if you do want to use Kaspersky then it will probably conflict with our programs and I cannot promise you that we can make them work together.

 

 

You are running a Power ISO program from 2010 every time the computer starts. Do you still use the program or need it to load every time the computer starts?

HKLM-x32\...\Run: [PWRISOVM.EXE] => C:\Program Files (x86)\PowerISO\PWRISOVM.EXE [180224 2010-04-12] (PowerISO Computing, Inc.) [File not signed]

 

 

 

[Mustnad]

But what does this have to do with my problem?
My problem is that the anti-malwarebytes program does not accept the activation key 

[AdvancedSetup]

23 minutes ago, AdvancedSetup said:

Do you have a paid license for Malwarebytes Premium as well as Privacy VPN? Want to make sure which programs you're trying to install and activate.

 

It's up to you what you run on your computer but if you do want to use Kaspersky then it will probably conflict with our programs and I cannot promise you that we can make them work together.

 

 

[Mustnad]

Yes, I bought the key and used it for a certain period
Then my computer malfunction occurred, so I reinstalled Windows
Then I added the program anti-malwarebytes, and when I wanted to activate it, I get the error: installation token not _ found

[AdvancedSetup]

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[Mustnad]

thank you sir 

after cleaning , the programme worked and accepted the key 

thank you very much 

[AdvancedSetup]

You're quite welcome.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please attach that file to your next reply. (not compulsory)

 

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
2. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
3. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
4. Install a content blocker for your browser. Malwarebytes Browser Guard (Free)
   Firefox: https://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/  
   Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee 
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

[Mustnad]

kprm-20220106235413.txt

[AdvancedSetup]

All looks good.

Take care and stay safe out there

 

[AdvancedSetup]

Glad we could help.

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