Website blocked due to malware, type is outbound

[dolivie]

I have run malwarebytes and no viruses show up. The popups i get all show Type Outbound. I down loaded malwarebytes ver. 4.5.0 and ran scan again still no viruses but the popups stopped. Did this fix problem or i  still have problem?

[Maurice Naggar]

Hello     

My name is Maurice.  I will guide you.  The first thing I need is to get a set of reports about the condition of the system.

That is the first step.  I will then review and use that to guide us along.

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

 

I would like a report set for review.   This is a report only.

Please download MALWAREBYRES MBST Support Tool

Once you start it click Advanced >>> then   Gather Logs

 

Upload an archive once it is done. Attach the mbst-grab-results.zip from the Desktop.

 

• Please attach  mbst-grab-results.zip    to your reply , like displayed here.
• To send  ( upload)   attachments please click the "ADD Files"  link . Then browse to where your file is located and select it and click the Open button.

 

 

The set of data from the report will provide much needed information.

Please always attach reports as we go along.

Cheers.

Edited January 3, 2022 by AdvancedSetup
Corrected font issue

[dolivie]

Maurice,

I have the zip file on my desktop but can't figure out how to send to you. I tried dragging the zip file to the reply box and did not work. Do i have to open the zip file then drag each file down.

[AdvancedSetup]

Click on the link that says "choose files" it should open a dialog box to allow you to browse to the file and upload it. @dolivie

 

[Maurice Naggar]

@dolivie  Thanks I have the zip file.  Will make another follow-up reply soon.

[Maurice Naggar]

What follows is in the nature of housekeeping using a custom fix script. The block events apparently involve EDGE & are outbound blocks for attempts to reach techloris.com IP 104.26.4.188

[ 1  ]

Please  set File Explorer to SHOW ALL folders, all files, including Hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

[  2  ]

Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.
 

[  3  ]

We will use FRSTENGLISH.exe  on the Downloads    folder to run a custom script.    The system will be rebooted after the script has run.

This custom script is for  Dolivie  only / for this machine only.

This custom script has some specific things, plus some general aspect to help the system overall. This run hopefully will be under one hour run-time.

NOTE-1:  This script will  run a scan using System File Checker to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will also run the Windows  DISM to check the system integruty.  It will reset the Winsock.

NOTE-2:  It will remove 2 Run keys that cause the EDGE browsers to auto-load.  Which are likely the triggers that lead to the Outbound block events that do mention that Edge is involved. It will also clear the cache on EDGE browser.  It will attempt to do a batch update run for Microsoft Defender definitions update.

NOTE-3: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. 

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome,  and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 
If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.

Please save the (attached file named) FIXLIST.txt   to the   Downloads  folder   

Fixlist.txt

Start the Windows Explorer and then, to the  Downloads  folder

RIGHT click on  FRSTENGLISH.exe    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.

on the FRST window:
Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. 
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   

Please know this will do a Windows Restart.   Just let it run and finish.   I will look forward to getting the log.

[dolivie]

Fixlog.txt

[dolivie]

Maurice,

Thank you very much for your help with this problem. You have been very patient with me to get this done. Maurice do i need to reregister windows security center with Malwarebyres under settings?

[Maurice Naggar]

To your last question. No.  Leave it not registered so that the Microsoft Defender real time is kept ON.  Plus as I said, the choice we made, still allows for Malwarebytes protection.

[Maurice Naggar]

Good morning @dolivie    

Do a new   special scan with Malwarebytes for Windows.

Do a Check for Update using the Malwarebytes Settings >> General tab.

See this Support Guide https://support.malwarebytes.com/hc/en-us/articles/360042187934-Check-for-updates-in-Malwarebytes-for-Windows

When it shows a new version available, Accept it and let it proceed forward.  Be sure it succeeds.

If prompted to do a Restart, just please follow all directions.

[ 2 ]  Next, the Malwarebytes scan.

go to the main Malwarebytes Window.   Next click the blue button marked Scan.

 

When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

😉  Please just only attach reports as we go along.

Edited January 4, 2022 by AdvancedSetup
Corrected font issue

[dolivie]

Maurice,

I have Malwarebytes Premium ver. 4.5.0. I did check for updates and there were none. I ran a scan just a few minutes ago and there no threats found. The last potential threat blocked under notifications was recorded at 2:02 pm yesterday, which i believe was before the fix.

The last threat's Domain was techloris.com, File- C:\Program files\X86\microsoft\edge\applications\msedge.exe., Category- PUP, Port- 443, ID- 2606.4700.20::681a:5bc, Type-outbound. 

If you need more information, please let me know.

 

[Maurice Naggar]

Hello.  Thank you. It is good to know that the Malwarebytes scan found no malware.

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.   Let me know if you need other help.

[dolivie]

Maurice,

After scan with Adwcleaner  it found Adware.pokki (10), Pup.Adware.Heuristic  (1), then i press next these preinstalled files appear.

Lenovo.cyberlinkshellextenion(vendor- Cyberlink corp)

LenovoCCSDK(vendor-Lenovo)

LenovoIMcontroller(vendor-Lenovo)

LenovoPhotoMaster(vendor-Cyberlink corp)

LenovoPower2G0(vendor-Cyberlink corp)

LenovoUtility(vendor-Lenovo)

Do i quarantine all these?

[Maurice Naggar]

Good morning.  On the Lenovo items ( lines ) you can un-tick them.  Quarantine all the other detected lines.

[dolivie]

AdwCleaner[C00].txt

[Maurice Naggar]

Hi. Thank you for the report.  How is it looking at this point ?   I mean as far as new block notices of the Outbound type.

[dolivie]

So far no outbound problems and no pop ups. I will keep checking during the next few days. Thank you

[Maurice Naggar]

   

[Maurice Naggar]

Glad we could help.

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