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False positive report


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3 minutes ago, DecA said:

Could you check it?

We need the actual log showing the detection.

You can find Scan and Protection logs within the Malwarebytes 4 program in the following location




RTP stands for Real-Time Protection and is where automatic protection operations would normally be logged




If you click on the View option you should get something similar to the following with other options available.



Thank you

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5 minutes ago, DecA said:

Do I really must download and install your software for simple false positive report?

The 2 files you linked to are not detected. They are most likely only detected from the installed version of your software. We will have to see if staff can work with what you provided.

Just trying to speed up your report.

Edited by Porthos
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The customer sent me the log:


-Log Details-

Protection Event Date: 12/30/21

Protection Event Time: 12:54 PM

Log File: 7d8832b8-6999-11ec-91e2-08d23e75940e.json


-Software Information-


Components Version: 1.0.1538

Update Package Version: 1.0.49194

License: Premium


-System Information-

OS: Windows 10 (Build 19044.1415)

CPU: x64

File System: NTFS

User: System


-Ransomware Details-

Registry Key: 0

(No malicious items detected)


Registry Value: 0

(No malicious items detected)


Registry Data: 0

(No malicious items detected)


File: 2

Malware.Ransom.Agent.Generic, C:\DOCUMENTS AND SETTINGS\PUBLIC\Desktop\iThmb Converter.lnk, Quarantined, 0, 392685, , ,

Malware.Ransom.Agent.Generic, C:\Program Files (x86)\iThmb Converter\iThmbConverter.exe, Quarantined, 0, 392685, 0.0.0, fcb0234b393ce17ad4b50e15e18a6448, f6784df26b457f2c41a3f36c8a84870aa013b8f17acc2ed34f36db837a017706




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