Jump to content

[ RESOLVED ] Can't aticvate. Receiving MBAM404101 Aintallation_Token not found.

hadOne
 Share

Recommended Posts

  • Staff
Malwarebytes

Malwarebytes

Posted
  • Staff
Posted

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted (edited)
40 minutes ago, hadOne said:

Don't think it's a firewall issue - MB is able to get updates. I have 2 different subscriptions of which I have deactivated on all devices. Fails on two Windows 10 computers of which one is a clean install of Windows.mbst-grab-results.zip

When did you deactivate the licenses?

Recheck your account and see if they are still deactivated.

Edited by Porthos
Link to post
Share on other sites
hadOne

hadOne

Posted
  • Author
Posted
10 minutes ago, Porthos said:

When did you deactivate the licenses?

Just after not being able to activate. Still several hours later, I can't activate and MB web sites shows there are no devices activated against either license.  It seem every time  replace a pc or reinstall Windows, it's a fight to activate MB.

Link to post
Share on other sites
hadOne

hadOne

Posted
  • Author
Posted
15 minutes ago, Porthos said:

When did you deactivate the licenses?

Recheck your account and see if they are still deactivated.

they are

 

16 minutes ago, Porthos said:

When did you deactivate the licenses?

Recheck your account and see if they are still deactivated.

they are

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
10 minutes ago, hadOne said:

Just after not being able to activate.

Just checking because when deactivated on the account portal, they will reactivate themselves with in 24 hours. It is always best to deactivate them from within the program as that is permanent unless manually reactivated.

Do this JUST on the fresh installed one for now.

Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message. 

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

Then restart the computer and try activating the program again.

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

Let me know if that helps correct the issue for you.

 

Link to post
Share on other sites
hadOne

hadOne

Posted
  • Author
Posted
14 minutes ago, Porthos said:

Just checking because when deactivated on the account portal, they will reactivate themselves with in 24 hours. It is always best to deactivate them from within the program as that is permanent unless manually reactivated.

Do this JUST on the fresh installed one for now.

Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

  

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

 

 

 

Then restart the computer and try activating the program again.

 

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

 

 

Let me know if that helps correct the issue for you.

 

 

No, that did not fix it. :(

Link to post
Share on other sites
hadOne

hadOne

Posted
  • Author
Posted
25 minutes ago, Porthos said:

Pull the power from your modem/router for s few minutes. wait a few and plug it back in and wait for a few and restart the computer.

Still no go. I'll check back in the morning. Maybe by then I'll have a reply from MB ticket.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted (edited)
8 minutes ago, hadOne said:

Still no go.

Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.

Your current DNS Servers: 192.168.1.1

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

Edited by Porthos
Link to post
Share on other sites
hadOne

hadOne

Posted
  • Author
Posted
1 minute ago, Porthos said:

Please try using an alternate DNS server such as Google DNS as instructed in this article or OpenDNS as detailed in this article.

Your current DNS Servers: 192.168.1.254

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

I'm actually using OpenDNS

 

Link to post
Share on other sites
hadOne

hadOne

Posted
  • Author
Posted
Just now, Porthos said:

On the computer or the router?

Your current DNS Servers: 192.168.1.1 from your log.

On the router - but looking at your last reply, i remembered I only set it for IPV4, when I set it to for IPV6 as well.. bingo it worked.

I'd have never in a 100 years figured this out. Thanks a million.

Link to post
Share on other sites
Porthos

Porthos

Posted
Posted
1 minute ago, hadOne said:

On the router - but looking at your last reply, i remembered I only set it for IPV4, when I set it to for IPV6 as well.. bingo it worked.

I'd have never in a 100 years figured this out. Thanks a million.

Wash and repete on the other one.

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.