MAC69 Posted December 31, 2021 ID:1495471 Share Posted December 31, 2021 I noticed in my task manager that the MBM application tray was continuously running and using a lot of resources. My laptop was running very slow. I used the MBAM removal tool and reinstalled but the log I received seems to have a lot of errors in it. I attached it. Can you see if there is a problem from this log? The reinstall seemed to work OK but the application tray is still using a lot of resources as per the task manager. mb-clean-results.txt Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted December 31, 2021 Staff ID:1495472 Share Posted December 31, 2021 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted December 31, 2021 ID:1495477 Share Posted December 31, 2021 12 minutes ago, MAC69 said: Can you see if there is a problem from this log? Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
MAC69 Posted January 1, 2022 Author ID:1495570 Share Posted January 1, 2022 Thank you Porthos for your help! here is the log mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 1, 2022 ID:1495590 Share Posted January 1, 2022 (edited) On 12/31/2021 at 11:23 AM, MAC69 said: I noticed in my task manager that the MBM application tray was continuously running and using a lot of resources. The tray is supposed to be running. MB running uses uses 250-350 mb of ram. On 12/31/2021 at 11:23 AM, MAC69 said: My laptop was running very slow. You are using Norton and Malwarebytes. I would do the following, Uninstall Avast Update Helper I would also create exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). I also suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Edited January 1, 2022 by Porthos Link to post Share on other sites More sharing options...
MAC69 Posted January 1, 2022 Author ID:1495592 Share Posted January 1, 2022 Thanks porthos. I will follow the instructions you provided. Just one question before I start ... you advise to "Uninstall Avast Update Helper" -- i do not see this when I check using the control panel uninstaller. can you clarify? Link to post Share on other sites More sharing options...
Porthos Posted January 1, 2022 ID:1495595 Share Posted January 1, 2022 16 minutes ago, MAC69 said: i do not see this when I check using the control panel uninstaller. can you clarify? Second look it appears to be a hidden item. I did not have you log fully on my screen. Quote Avast Update Helper (HKLM-x32\...\{19C3AB22-3718-4E4D-B203-242F5001565B}) (Version: 1.8.1189.1 - AVAST Software) Hidden On 12/31/2021 at 11:23 AM, MAC69 said: seems to have a lot of errors in it. I will ask @AdvancedSetup assist with cleaning the errors and general cleanup. Link to post Share on other sites More sharing options...
MAC69 Posted January 1, 2022 Author ID:1495602 Share Posted January 1, 2022 thanks, I never would have found it. please let me know what advanced setup recommends too. I so appreciate the help! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 2, 2022 Root Admin ID:1495639 Share Posted January 2, 2022 Hello @MAC69 It looks like you've probably been using Norton Antivirus for a while as it looks like you have a mixture of versions of the program on the computer. My suggestion would be to temporarily uninstall ALL Norton software. Then restart the computer one more time. Then post back new Farbar logs and we'll continue and clean up the computer and then reinstall Norton once we've finished cleaning up the computer. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 6, 2022 Root Admin ID:1510167 Share Posted April 6, 2022 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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