MalwareBytes Error: "Unable to contact update server. Please..."

[KitsuneMarta]

Hi,

Everytime I open Malwarebytes some time after login in my profile, it gives me the "Unable to contact update server. Please check your Internet connection" error. This error doesn't happen until some time passes after logon. This happened after i needed to format factory my windows, I changed some parts on my build, so I had to reinstall windows all again. Also I had to install an offline mode malwarebytes version that I've found here on the forums looking for help. I've installed the last version avaiable from the site, but everytime I tried to install it got stuck at 5%.

I already tried uninstalling and reinstalling the program, but I'm still getting the same error. I've even used the MiniToolBox Tool and MbSupport-1.8.7.918 after seeing a similar post to gather some info (MTB.txt and mbst-grab-results.zip).

Thanks for your attention.

MTB.txt mbst-grab-results.zip

[Porthos]

9 minutes ago, KitsuneMarta said:

Thanks for your attention.

Your zip was meeting an important set of logs.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

Edited December 31, 2021 by Porthos

[KitsuneMarta]

5 minutes ago, Porthos said:

Your zip was meeting an important set of logs.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

There you go! Thank you for the help!

 

Addition.txt FRST.txt

[Porthos]

4 minutes ago, KitsuneMarta said:

There you go! Thank you for the help!

First do the following. Do it over what you already have. There will be more instructions to come.

1. Download the offline installer from : https://downloads.malwarebytes.com/file/mb4_offline

2. Run the installer

 

[Porthos]

@KitsuneMarta When done with the above post if it fixed your issue or not. Not compleatly expecting it to but we need to get to the newest version first before we move on.

Edited December 31, 2021 by Porthos

[KitsuneMarta]

1 hour ago, Porthos said:

@KitsuneMarta When done with the above post if it fixed your issue or not. Not compleatly expecting it to but we need to get to the newest version first before we move on.

Oh I thought you were going to sen me more steps so I didn't say anything. But no, I didn't fix anything. :(

[Porthos]

2 hours ago, KitsuneMarta said:

But no, I didn't fix anything. :(

OK for the next step you need to find the CMD in win 11. Things got move around. See here for how to access it,be sure to right click and run it as administrator.

https://www.makeuseof.com/windows-11-open-command-prompt/

Then do the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

 

Then restart the computer and see if it works

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

Let me know if that helps correct the issue for you.

Edited December 31, 2021 by AdvancedSetup
Corrected font issue

[KitsuneMarta]

11 hours ago, Porthos said:

OK for the next step you need to find the CMD in win 11. Things got move around. See here for how to access it,be sure to right click and run it as administrator.

https://www.makeuseof.com/windows-11-open-command-prompt/

Then do the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

 

Then restart the computer and see if it works

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

Let me know if that helps correct the issue for you.

It worked, thank you so much!

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you