zgerber08 Posted December 28, 2021 ID:1495033 Share Posted December 28, 2021 Hello. I signed up for the Malwarebytes VIP Circle when it launched in 2019 and have enjoyed engaging with the platform. I experienced an issue redeeming points a few months ago, so I reached out to the contacts listed for Malwarebytes and Zuberance (including the platform's contact form). I know that life is chaotic and everyone is running behind in their jobs, so I have only pinged once each month, but I still haven't heard anything. It feels slightly like the captains abandoned ship and didn't tell the passengers. Is the VIP Circle being phased out? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 29, 2021 Root Admin ID:1495094 Share Posted December 29, 2021 Hello @zgerber08 I've requested further information from the team internally. I'm told they've been having some technical difficulties. Hopefully someone will reach out to you within the next couple of weeks. Most of the company is on vacation until after the New Year. Thank you and Happy Holidays Link to post Share on other sites More sharing options...
zgerber08 Posted February 9, 2022 Author ID:1501532 Share Posted February 9, 2022 Thank you for responding and reaching out to your contacts. I have not heard from representatives since September 2021, and other users are commenting with similar concerns that the site is abandoned. Someone on the VIP Circle team occasionally sends emails inviting us to complete new challenges. If they still intend to retain the current userbase, this would be an important time to attach a message along the lines of, "We're still here and we still believe in this platform, but we're experiencing gift card and communication issues. Don't give up on us." Like I said, I know that we're all overburdened at work and at home. I have no doubt that spam accounts have complicated company efforts by abusing the point/card system, but many of us are just Malwarebytes fans that jumped at a chance to engage with the brand. No matter the state of the initiative, it would be respectful of members' time to provide an update. I hope the VIP Circle team is healthy and well 🙂 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9, 2022 Root Admin ID:1501536 Share Posted February 9, 2022 Thank you for the feedback. I have reached out and asked the internal team to follow up. Are you using a different email address than the one here on the forums @zgerber08 Link to post Share on other sites More sharing options...
zgerber08 Posted February 9, 2022 Author ID:1501537 Share Posted February 9, 2022 Thank you again. I use the same email address for both VIP Circle and the forums. 1 Link to post Share on other sites More sharing options...
SelinaB Posted September 5, 2023 ID:1587107 Share Posted September 5, 2023 I am facing issues redeeming points. Who can I email to? Link to post Share on other sites More sharing options...
Porthos Posted September 5, 2023 ID:1587108 Share Posted September 5, 2023 30 minutes ago, SelinaB said: I am facing issues redeeming points. Who can I email to? That is a good question @AdvancedSetup Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 5, 2023 Root Admin ID:1587112 Share Posted September 5, 2023 Please email advocacy@malwarebytes.com Thank you 1 Link to post Share on other sites More sharing options...
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