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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

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  • Root Admin

Hello @adicretzu

Due to the Holiday Season and most of the support staff being on vacation it could potentially take about two weeks before a support agent replies to your ticket.

Sorry for the delay but they will provide a full refund once they're back to work and able to respond.

Thank you for your patience

Cheers and Happy Holidays


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28 minutes ago, adicretzu said:

Still no reply from my tichet, it's been like 8 days? Is the support working on this company?

They have been out for the holidays. You were advised it would take a while.

On 12/28/2021 at 4:18 AM, AdvancedSetup said:

Due to the Holiday Season and most of the support staff being on vacation it could potentially take about two weeks before a support agent replies to your ticket.

Sorry for the delay but they will provide a full refund once they're back to work and able to respond.


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  • Root Admin

We'll gladly accept $2 million to hire more employees to help support our 25 million customers 😁

Unfortunately there really isn't much I can do to help you. We only have so many employees to assist at this time.

Again, there is no loss for you aside from being patient and waiting. We will provide your refund once your ticket is assigned to an available support agent.

Thank you again


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Still in holidays? I would like to work at your company in refund department to have 14 days holidays in winter season. Where i work if i dont answer to client in 24 hours i am fired in 48 hours LOL. 

Oh...but it seems like this is your usual practice and i am not the first customer complaining about the refund ticket and how much it takes to be resolved. I see that here on forum the staff is prety fast on replying, but you have the policy to block the clients money for bank interest.

Be aware if you dont resolve this urgently i can make you a ,,good advertisement" all over the internet on the specialized sites, and i make it for free, i dont need money from you. I make this for my 50 euros that i lost with your superficial company, even if i risk to not receiveing my money back. And belive me i am a man of my word, i really dont give a s...t of the 50 euros, i lost alot more in my life but i dont like to be fooled for nothing, even for 5 euros. I prefer to give it to poor people instead.

Time limit 10 January!!!! After that i make the internet full of you ,,good refund policy" and how much it takes to resolve a tiket.bullshit.thumb.jpg.035efaaf6109efe2fcd7575255b89672.jpg

Tiket number: 3689826 

Best Regards! 

P.S. it's been 11 days from my opened ticket!


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Patience [ /ˈpāSHəns/ ] 
noun: patience
the capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset.
"you can find bargains if you have the patience to sift through the dross"
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Well this is the first time i hear that the Malwarebytes security have a firewall. Unfortunately i already bought a one year subscription from another company :( . Maybe you should consider to make the firewall more visible on site or integrate it in the security suite will be much easier to use, not having 2 different programs. It's just my nOOb opinion. BTW i like the add blocker and anti tracker form the browser extension.

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