MHGlassman Posted December 27, 2021 ID:1494873 Share Posted December 27, 2021 Since installing Malwarebytes, I am able to open the program, but I cannot launch a scan. I have run the Malwarebyte support diagnostic program, and those results are attached. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 27, 2021 ID:1494879 Share Posted December 27, 2021 54 minutes ago, MHGlassman said: Since installing Malwarebytes, I am able to open the program, but I cannot launch a scan. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also. Once done it will attempt to reinstall both Malwarebytes and Privacy VPN. Please say no and close the X button on the top right for Privacy. Link to post Share on other sites More sharing options...
MHGlassman Posted December 27, 2021 Author ID:1494885 Share Posted December 27, 2021 I ran the tool and uninstalled previously, but my browsers were open. I will try again with the browsers closed. Link to post Share on other sites More sharing options...
Porthos Posted December 27, 2021 ID:1494888 Share Posted December 27, 2021 3 minutes ago, MHGlassman said: I ran the tool and uninstalled previously, but my browsers were open. I will try again with the browsers closed. It is also possible Webroot is conflicting as well. I recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues. Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it). Link to post Share on other sites More sharing options...
MHGlassman Posted December 27, 2021 Author ID:1494891 Share Posted December 27, 2021 Thank you for the suggestions, Porthos, but Malwarebytes still doesn't work after cleaning and re-installing. In fact, now I get an error (see screenshot) as soon as I open the program. Because of this error, I am unable to add Webroot to the exclusions list. I run Webroot on all the other computers in the office, and Malwarebytes runs fine on all of them. I have attached the cleaning log and re-run the diagnostics after installing with all other programs closed. mbst-clean-results.txt mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 27, 2021 ID:1494892 Share Posted December 27, 2021 3 minutes ago, MHGlassman said: I run Webroot on all the other computers in the office, and Malwarebytes runs fine on all of them. How many of them are Windows 7. Are they all fully updated? Link to post Share on other sites More sharing options...
Porthos Posted December 27, 2021 ID:1494893 Share Posted December 27, 2021 6 minutes ago, MHGlassman said: I have attached the cleaning log and re-run the diagnostics after installing with all other programs closed. Quote System has been up for: 1 day 4 hours 20 minutes 11 seconds Did you restart the computer? Link to post Share on other sites More sharing options...
MHGlassman Posted December 27, 2021 Author ID:1494896 Share Posted December 27, 2021 Malwarebytes did not prompt for a restart, so I had not restarted the computer. I have done so now and am still getting the error message. Windows 7 is fully patched (as of it's out of support date, that is). Only four other computers are Windows 7 (the rest are Windows 10), and Malwarebytes runs on all of them. Link to post Share on other sites More sharing options...
Porthos Posted December 27, 2021 ID:1494897 Share Posted December 27, 2021 @MHGlassman I have asked a staff member to assist with your issue @AdvancedSetup Link to post Share on other sites More sharing options...
MHGlassman Posted December 28, 2021 Author ID:1494901 Share Posted December 28, 2021 17 minutes ago, Porthos said: @MHGlassman I have asked a staff member to assist with your issue @AdvancedSetup Thank you for trying to help, Porthos. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 28, 2021 Root Admin ID:1494903 Share Posted December 28, 2021 Please temporarily disable Bitdefender real-time protection and follow all the links and verify that all updates have been installed for Windows 7 based on this article. Thank you @MHGlassman Link to post Share on other sites More sharing options...
MHGlassman Posted December 28, 2021 Author ID:1494909 Share Posted December 28, 2021 I don't have BitDefender; I have Webroot as my anti-virus program. I get the same error even with Webroot real-time protection turned off. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 28, 2021 Root Admin ID:1494927 Share Posted December 28, 2021 I'm not looking for an error. I'm asking you to temporarily please disable real-time protection on Webroot Then verify all of those Windows 7 updates please. Thank you @MHGlassman+ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 6, 2022 Root Admin ID:1510161 Share Posted April 6, 2022 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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