Network error: Unable to contact update server.

[Cleberson]

After one app update I started getting this message.  I have the premium version.   I tried to uninstall and reinstall but It has not been able to fix the issue. 

Now I can not even activate my license. 

[Cleberson]

Attached is the log file. 

mbst-grab-results.zip

[AdvancedSetup]

Hello @Cleberson

Please do the following for me.

NOTE: Today is Christmas day and I will be away with family most of the day. Will try to reply tomorrow if possible.

 

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

 

 

[AdvancedSetup]

While I'm away you can also try the following.

 

 

Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

Then restart the computer and try activating the program again.

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

Let me know if that helps correct the issue for you.

In case you still need the link, here is the offline installer

MB4 Offline Installer
https://downloads.malwarebytes.com/file/mb4_offline

 

Thank you

 

[Cleberson]

2 hours ago, AdvancedSetup said:

While I'm away you can also try the following.

 

 

Please try the following. Open an Elevated Admin command prompt and copy / paste the following and press the Enter key. You should get a success message.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

Then restart the computer and try activating the program again.

This will set the IP preference to use IPV4 instead of IPV6 as recommended by Microsoft without actually disabling IPV6

 

Let me know if that helps correct the issue for you.

In case you still need the link, here is the offline installer

MB4 Offline Installer
https://downloads.malwarebytes.com/file/mb4_offline

 

Thank you

 

The command suggested resolved the issue.      I also runs the tool sugested and attached to this post.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters" /v "DisabledComponents" /t REG_DWORD /d 32 /f

Addition.txt FRST.txt

[AdvancedSetup]

Thank you, glad to hear that worked. @Cleberson

A few other items you may want to review.

 

Unless  you have very specific code that only runs on this very old version I would recommend that you uninstall it.

Java SE Development Kit 8 Update 172

As you can see this is from 2018

 

The Dev Kit is now up to version 17 and can be downloaded from here if needed.

https://www.oracle.com/java/technologies/downloads/

Make sure to read developer notes though if you do use the product as the licensing has changed in the past few years.

 

 

You have Windows Search setup to include a location it can no longer find. Please look at correcting and rebuilding the Window Search index.

Error: (12/25/2021 03:34:49 PM) (Source: Windows Search Service) (EventID: 1019) (User: )
Description: Windows Search Service failed to process the list of included and excluded locations with the error <30, 0x80040d07, "iehistory://{S-1-5-21-1421548439-1298753985-4276159395-1001}/">.

 

You have a fault from CCleaner in the Event Logs but the program does not show as installed. Note: most computer experts no longer recommend using this product. You may want to consider uninstalling.

Error: (12/25/2021 02:59:48 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: CCleaner64.exe, version: 5.88.0.9346, time stamp: 0x61afafe8
Faulting module name: CCleaner64.exe, version: 5.88.0.9346, time stamp: 0x61afafe8
Exception code: 0xc0000005
Fault offset: 0x0000000000dbcf1b
Faulting process id: 0x3ea0
Faulting application start time: 0x01d7f9c9d8ad15a8
Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe
Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe
Report Id: 5db1107e-e3f3-4f39-b741-cc22b76120c4
Faulting package full name:
Faulting package-relative application ID:

 

You appear to be having some type on networking issue you should review.

System errors:
=============
Error: (12/25/2021 03:39:01 PM) (Source: NetBT) (EventID: 4311) (User: )
Description: Initialization failed because the driver device could not be created.
Use the string "025041000001" to identify the interface for which initialization
failed. It represents the MAC address of the failed interface or the
Globally Unique Interface Identifier (GUID) if NetBT was unable to
map from GUID to MAC address. If neither the MAC address nor the GUID were
available, the string represents a cluster device name.

 

 

Please open an Elevated Admin command prompt using CMD.EXE and run the following

SFC /SCANNOW

Then post back the results of that command

 

 

Happy Holidays

 

 

 

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks