GalenM Posted December 23, 2021 ID:1494318 Share Posted December 23, 2021 A person I now believe to be a scammer installed a version of MalwareBytes on my computer. It displays as MalwareBytes Pro. is it possible that he installed a malicious version that could be a “back door” to my computer. should I remove this version and install a clean version? Link to post Share on other sites More sharing options...
1PW Posted December 23, 2021 ID:1494353 Share Posted December 23, 2021 (edited) Hello @GalenM and A Pro edition of Malwarebytes for Windows has not existed for many years and a legitimate license would also be required to activate it and call it Pro. If it is an older edition, it is also missing years worth of upgrades, fixes and features. Also, Malwarebytes would not be spelled with a capitalized "B". The current release edition is version 4.5.0.152 - CU 1.0.1538 and if it has been legitimately activated it is deemed to be "Premium". Can you please Run Farbar Recovery Scan Tool to gather logs. Then, please attach (do not paste) the FRST.txt and Addition.txt files that were produced to your next reply and a thorough analysis can be started. Thank you. Edited December 23, 2021 by 1PW Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 23, 2021 Root Admin ID:1494399 Share Posted December 23, 2021 Hello @GalenM Please gather the following logs for us and we'll review and let you know what we find. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
GalenM Posted December 24, 2021 Author ID:1494429 Share Posted December 24, 2021 I cannot access logs as I did not wait to remove the suspect version. I now have a fresh download. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 24, 2021 Root Admin ID:1494437 Share Posted December 24, 2021 You can always run our MBST tool and gather current logs. We can then review and let you know if there is still anything suspicious or not. @GalenM Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 6, 2022 Root Admin ID:1510152 Share Posted April 6, 2022 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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