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[ RESOLVED ] Still Not Fully Protected??


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I have an up-to-date copy of Malwarebytes Premium on my Win 10 Pro desktop computer. For a while, it was stupidly reporting that I was not fully protected because I don't schedule daily scans (though I do them daily, just at various times that are convenient). Many people complained about this, and we were assured that the message would soon be removed. When version 4.5 appeared, the message was still there, but the change log indicated that one could get rid of that notification. I poked around and found what looked to be a way to turn it off if the only thing that triggered it was the absence of a scheduled scan. However, I continue to get that annoying "You're not protected" notice. I tried without success to find where I thought I had arranged that it not be shown. Today, I clicked on "details" and found that there are now TWO reasons the message appears. One is the absence of a scheduled scan, and now you've apparently added my NOT setting MB to automatically update. Good grief!! Many of us who have been using MB for years remember all too well the many times when an update caused users huge problems. Instead of blindly accepting every update and leaving myself open to needless grief, I wait to see what the early adopters report. Let them be the canaries in the coal mine. 

I do have MB set to tell me when there are updates. Alas, that has never worked, not when I had Windows 7, and not now that I have Windows 10. And if I click on check for updates, if there's an update, MB doesn't merely tell me, it immediately installs it! So there's no way to find out about updates without automatically having it installed. As a loyal, enthisiastic user of MB for many years, I'm dismayed by these relatively trivial but irritating developments.

I would be most grateful if someone would tell me  1) how to be informed about updates without having them immediately installed, and 2) how to stop the "you're not protected" message from greeting me every time I turn on MB.

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
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How to use the Advanced Options:

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  1. Download Malwarebytes Support Tool
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  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
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  • Root Admin

Hello @whatmeworry?

The only way to tell / know if  you're up to date without letting the program check is to follow or monitor this topic.

 

 

You can set the program to notify you without updating if you like.

image.png

As for your current possible issue I assume you mean the new Security Advisor - that is a work in progress new addition to Malwarebytes

If you're using the latest version of the program we believe that most of the false issues should be corrected but if you are still having an issue we can review and report it if needed.

image.png

 

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Advanced Setup and Porthos, thank you for trying to help. Apparently, I did not make my questions sufficiently clear.  MB offers two ways to deal with updates: 1) Automatically download and install updates OR 2) Notify me when a new version becomes available. For reasons I explained in my earlier message, I chose the second one.  Just about every software program I have notifies me but lets me decide if and when I want to install the update--Firefox, Thunderbird, Macrium, ActiveWords, etc. etc. all work this way. That's what notify means. But MB never notifies me. Instead, I have to check for updates, which is fine, but then if there IS an update, MB automatically installs it!  That's not  what "notify" means, it's not what I want want,  and it's not the way most other programs handle updates.

Also, in the past, the "you're not fully  protected" warning supposedly was added simply because the user hadn't scheduled a scan. Many people complained, and we were told that would be removed in a forthcoming update. Now, apparently, not only hasn't it been removed, it now explains that it comes for TWO reasons: no scheduled scans, and no automatic updates. I scan every day, but at whatever time is most convenient on that day.  And, as I explained in my earlier message, I do NOT want to be the canary in the coal mine, especially in light of serious mistakes MB has made in the past. It should be possible for me to click on "check for updates" and be told whether or not there's an update. If there's an update, I will then go to the website to see whether it's proving problematic or not.

I'm well aware of what you showed me in the screenshots. I hope I've now made my concerns clearer.

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40 minutes ago, whatmeworry? said:

Many people complained, and we were told that would be removed in a forthcoming update. Now, apparently, not only hasn't it been removed, it now explains that it comes for TWO reasons: no scheduled scans, and no automatic updates.

 Again, The X in my screenshot will allow you to dismiss it so the main screen will show protected.

image.png.04f53aff61f0bc4122493f43c12f5914.png

End result of doing the above correctly

image.png.09c8fe7d0f0c24172a1fcd1008d8027a.png

40 minutes ago, whatmeworry? said:

That's what notify means. But MB never notifies me. Instead, I have to check for updates, which is fine, but then if there IS an update, MB automatically installs it! 

I do not know why you are notified except the notices and updates are metered out. it can take weeks before you see an update notification of any kind.

40 minutes ago, whatmeworry? said:

It should be possible for me to click on "check for updates" and be told whether or not there's an update.

The check for updates is designed to get the newest version overriding and metering or settings. Do not click it unless you want to install the current version at that time.

As mentioned before, The only way to tell / know if  you're up to date without letting the program check is to follow or monitor this topic.

Edited by Porthos
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Many thanks, Advanced Setting and Porthos, for your continued attempts to help. Porthos, I've now clicked on the X, and I'm now told I'm fully protected. However, I'm also told that "Auto updates for Windows are turned on." That's not what I want. That makes me the canary in the coal mine, vulnerable to any glitch that a new update may bring. Why doesn't MB work the way most other software does and simply notify me without automatically installing the update?

Advanced Setting, you've said that notifications can take weeks to arrive. That may make sense for major new versions, but not for the updates that seem to be made every few days or so.

I'm obviously still confused. Having followed Porthos' advice, I'm now told "Auto updates for Windows are turned on." But when I go into Settings/General and look at Application Updates, I see that "Automatically download and install updates is still UNSELECTED. These two seem to contradict each other. How can they be compatible? 

I'm most grateful for your continued help and patience!

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14 minutes ago, whatmeworry? said:

I'm now told "Auto updates for Windows are turned on." But when I go into Settings/General and look at Application Updates, I see that "Automatically download and install updates is still UNSELECTED.

That is talking about WINDOWS updates not Malwarebytes updates.

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  • Root Admin

Hello @whatmeworry?

If you send us some logs we can double-check on any obvious issues for you and let you know what we find.

 

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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9 hours ago, AdvancedSetup said:

If you send us some logs we can double-check on any obvious issues for you and let you know what we find.

Thanks very much, AdvancedSetup, but I don't think that will be necessary. You and Porthos have helped me better understand the updates issue and how to get rid of the "you're not protexted" warning that greeted me each time I turned on MB. I don't really have any other issues at the moment. It's good to know that if and when I do, I can turn to MB for help.

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