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Problem updating to new version of Malarebytes


Caetano
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Hello,

I'm having trouble updating to the latest Premium version of Malwarebytes.
When I turn on the computer, I get the notification of a new version and try to update.
The installer runs up to 5% of the installation and then stops (see attached image).
After long minutes inactive I receive a setup error saying the installer can't transfer the update (see attached image).

When I open MB from the tray, It gives me a network error saying it can't contact license server (see attached image)

I have ran the support tool and have the zip with the logs on my desktop

I have checked Hosts file and Malwarebytes isn't blocked.

I'm using a PC with Windows 10

What can be done to resolve this?

Thank you in advance.
Carlos Caetano

5percent.jpg

error2.jpg

error.jpg

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

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06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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@Caetano Thanks for the new topic.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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  • Root Admin

It looks like there may be something up with your network settings. Please see if you can grab me the following additional logs and we'll see what else we can find @Caetano

 

Please do the following so that we can get started and see what's going on.


The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

  1. Download the Farbar Recovery Scan Tool
    Do not click on any Ads.
     
  2. Locate the file you downloaded on your computer.
    Downloaded files are often saved to the Downloads folder.
     
  3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.

    DOC-1318-1.png
     
  4. Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
    Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?

         a.  Click More info.

    https://support.malwarebytes.com/hc/article_attachments/360051190254/DOC-1318-2.png
         b.  Click Run anyway.

    https://support.malwarebytes.com/hc/article_attachments/360051190294/DOC-1318-3.png
  5. When the User Account Control window appears, click Yes.

    image.png

     
  6. To accept the Disclaimer of warranty, click Yes.

    image.png

     
  7. Ensure only the boxes listed below are checked

    image.png

    Registry  Services  Drivers
    Processes  Internet  One month
    Addition.txt

    image.png

     

  8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
    Please remember to re-enable any Antivirus software when we are finished running scans

    Click Scan. The scan may take a few minutes to complete.

    image.png
     

  9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

  • Scan completed. FRST.txt is saved in the same directory FRST is located.

    image.png

  • Addition.txt is saved in the same directory FRST is located.

    image.png
     

  • Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

https://content.invisioncic.com/Mmalware/monthly_2018_10/_mb_attach.jpg.dbd89b8e360d3763b3bbe33ce83d680d.jpg

 

Thanks

 

 

 

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  • Root Admin

The logs indicate the computer is having multiple issues. We'll try running a cleanup script and see if that helps or not.

Please uninstall the following old and compromised software from your computer.

Java 8 Update 161

 

 

 

Erros em Aplicativos:
==================
Error: (12/21/2021 02:40:15 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Nome da aplicação com falha: MBSetup.exe, versão: 4.5.1.258, carimbo de data/hora: 0x61b27f00
Nome do módulo com falha: unknown, versão: 0.0.0.0, carimbo de data/hora: 0x00000000
Código de exceção: 0xe0464645
Desvio de falha: 0x5501b530
ID do processo com falha: 0x1798
Hora de início da aplicação com falha: 0x01d7f6137b1e44e1
Caminho da aplicação com falha: D:\Aplics\MBSetup.exe
Caminho do módulo com falha: unknown
ID do Relatório: 07809ab9-49e1-4878-b2a0-1e0c89349b56
Nome completo do pacote com falha:
ID da aplicação relativa ao pacote com falha:

Error: (12/21/2021 01:57:30 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=55, authorId=311, vendorId=0, vendorType=0

Error: (12/21/2021 01:57:30 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=254, authorId=311, vendorId=14122, vendorType=1

Error: (12/21/2021 01:57:27 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=55, authorId=311, vendorId=0, vendorType=0

Error: (12/21/2021 01:57:27 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=254, authorId=311, vendorId=14122, vendorType=1

Error: (12/21/2021 01:57:27 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=55, authorId=311, vendorId=0, vendorType=0

Error: (12/21/2021 01:57:27 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=254, authorId=311, vendorId=14122, vendorType=1

Error: (12/21/2021 01:57:25 AM) (Source: Microsoft-Windows-EapHost) (EventID: 2002) (User: DESKTOP-CCAETAN)
Description: A ignorar: a validação de Eap method DLL path falhou. Erro: typeId=55, authorId=311, vendorId=0, vendorType=0


Erros de Sistema:
=============
Error: (12/21/2021 08:03:46 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: O serviço GoodSync Runner DESKTOP-CCAETAN\Utilizador falhou o arranque devido ao seguinte erro:
O serviço não foi iniciado devido a um erro de início de sessão.

Error: (12/21/2021 08:03:46 PM) (Source: Service Control Manager) (EventID: 7038) (User: )
Description: O serviço GsRunner Utilizador não conseguiu registar como .\Utilizador com a palavra-passe configurada atualmente devido ao seguinte erro:
O início de sessão deste utilizador está a ser impedido devido a restrições de conta. Por exemplo: não são permitidas palavras-passe em branco, os tempos de início de sessão têm limites ou foi imposta uma restrição de política.


Para assegurar que o serviço está configurado corretamente, utilize o snap-in 'Serviços' na 'Consola de gestão da Microsoft' (MMC).

Error: (12/21/2021 01:57:38 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: O serviço GsRunner Utilizador falhou o arranque devido ao seguinte erro:
O serviço não foi iniciado devido a um erro de início de sessão.

Error: (12/21/2021 01:57:38 PM) (Source: Service Control Manager) (EventID: 7038) (User: )
Description: O serviço GsRunner Utilizador não conseguiu registar como .\Utilizador com a palavra-passe configurada atualmente devido ao seguinte erro:
O início de sessão deste utilizador está a ser impedido devido a restrições de conta. Por exemplo: não são permitidas palavras-passe em branco, os tempos de início de sessão têm limites ou foi imposta uma restrição de política.


Para assegurar que o serviço está configurado corretamente, utilize o snap-in 'Serviços' na 'Consola de gestão da Microsoft' (MMC).

Error: (12/21/2021 01:57:34 PM) (Source: Microsoft-Windows-Directory-Services-SAM) (EventID: 16953) (User: NT AUTHORITY)
Description: A DLL de notificação de palavra-passe "C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter" não foi carregada com o erro 126. Verifique se o caminho da DLL de notificação definido no registo, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, se refere a um caminho correto e absoluto (<unidade>:\<caminho>\<nomeficheiro>.<ext>), e não a um caminho relativo ou inválido. Se o caminho da DLL estiver correto, confirme se os ficheiros de suporte estão localizados no mesmo diretório e se a conta de sistema tem acesso de leitura para o caminho da DLL e para quaisquer ficheiros de suporte. Contacte o fornecedor da DLL de notificação para obter suporte adicional. Estão disponíveis na Web mais detalhes, em http://go.microsoft.com/fwlink/?LinkId=245898.

Error: (12/21/2021 01:57:34 PM) (Source: Microsoft-Windows-Directory-Services-SAM) (EventID: 16953) (User: NT AUTHORITY)
Description: A DLL de notificação de palavra-passe C:\Program Files\TrueKey\McAfeeTrueKeyPasswordFilter não foi carregada com o erro 126. Verifique se o caminho da DLL de notificação definido no registo, HKLM\System\CurrentControlSet\Control\Lsa\Notification Packages, se refere a um caminho correto e absoluto (<unidade>:\<caminho>\<nomeficheiro>.<ext>), e não a um caminho relativo ou inválido. Se o caminho da DLL estiver correto, confirme se os ficheiros de suporte estão localizados no mesmo diretório e se a conta de sistema tem acesso de leitura para o caminho da DLL e para quaisquer ficheiros de suporte. Contacte o fornecedor da DLL de notificação para obter suporte adicional. Estão disponíveis na Web mais detalhes, em http://go.microsoft.com/fwlink/?LinkId=245898.

Error: (12/21/2021 01:57:28 PM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (EventID: 10) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x12

Error: (12/21/2021 01:57:05 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: O serviço Autodesk Desktop Licensing Service falhou o arranque devido ao seguinte erro:
O serviço não foi iniciado devido a um erro de início de sessão.

 

 

Your DNS Servers: 192.168.1.254

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

Also, try disabling your IPVanish when trying to update Malwarebytes

 

Why are you running a PROXY? This can prevent licensing and updating as well

FF NetworkProxy: Mozilla\Firefox\Profiles\szui4938.default -> autoconfig_url", "data:text/plain, function FindProxyForURL(url, host) {if(isInNet(host, '192.168.0.0', '255.255.0.0')) return 'DIRECT'; \nif(host == 'us1-base.cd-n.net') return 'DIRECT'; \nif(host == 'us2-base.cd-n.net') return 'DIRECT'; \nif(host == 'us3-base.cd-n.net') return 'DIRECT'; \nif(host == 'jp1-base.cd-n.net') return 'DIRECT'; \nif(host == 'de-base.cd-n.net') return 'DIRECT'; \nif(host == 'au1-base.cd-n.net') return 'DIRECT'; \nif(host == 'ir1-base.cd-n.net') return 'DIRECT'; \nif(host == 'sg1-base.cd-n.net') return 'DIRECT'; \nif(host == 'kr1-base.cd-n.net') return 'DIRECT'; \nif(host == 'us0-base.cd-n.net') return 'DIRECT'; \nif(host == '127.0.0.1') return 'DIRECT'; \nif(host == 'localhost') return 'DIRECT'; \nif(host == 'de-base.cd-n.net') return 'DIRECT'; \nreturn 'HTTPS host-217-61-6-243-de.cnt2.net:443';}"

 

 

 

FF Notifications: Mozilla\Firefox\Profiles\szui4938.default -> hxxps://www.upwork.com; hxxps://mail.google.com; hxxps://www.360imprimir.pt; hxxps://drive.google.com

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

 

Please run the following fix

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

I cannot promise it will fix it but your computer logs show that your computer has multiple errors listed in the logs. Even if you uninstall Malwarebytes and go alone your merry way, your computer is not functioning well.

I'll list the items out in steps to try and make it easier. Sorry don't mean to overwhelm but without paying someone to do the work that is how forum support works. You need to try to read and follow along, then if you do have questions ask please.

 

STEP 1

Go to Control Panel, Programs, Programs and Features.
Scroll down until  you find JAVA and right click and select to Uninstall it.

Java 8 Update 161

STEP 2

Please look at changing your local DNS settings. There is a link to a website that shows how to do it as well as a YouTube video on how to do it.

You can just choose the Google Public DNS if you don't have a preference

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

STEP 3

If you did not set this Proxy and do not know anything about it then let me know and I can include a script to remove it. This alone would possibly prevent proper access to our license server.

FF NetworkProxy: Mozilla\Firefox\Profiles\szui4938.default -> autoconfig_url", "data:text/plain, function FindProxyForURL(url, host) {if(isInNet(host, '192.168.0.0', '255.255.0.0')) return 'DIRECT'; \nif(host == 'us1-base.cd-n.net') return 'DIRECT'; \nif(host == 'us2-base.cd-n.net') return 'DIRECT'; \nif(host == 'us3-base.cd-n.net') return 'DIRECT'; \nif(host == 'jp1-base.cd-n.net') return 'DIRECT'; \nif(host == 'de-base.cd-n.net') return 'DIRECT'; \nif(host == 'au1-base.cd-n.net') return 'DIRECT'; \nif(host == 'ir1-base.cd-n.net') return 'DIRECT'; \nif(host == 'sg1-base.cd-n.net') return 'DIRECT'; \nif(host == 'kr1-base.cd-n.net') return 'DIRECT'; \nif(host == 'us0-base.cd-n.net') return 'DIRECT'; \nif(host == '127.0.0.1') return 'DIRECT'; \nif(host == 'localhost') return 'DIRECT'; \nif(host == 'de-base.cd-n.net') return 'DIRECT'; \nreturn 'HTTPS host-217-61-6-243-de.cnt2.net:443';}"

 

STEP 4

Yes, go ahead and run the FIX as described above. If you have questions or need further help let me know. We will continue on as you complete steps. Let me know and I'll do my best to assist you further as needed.

Thanks

 

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@AdvancedSetup Thank you for all the support. It's much appreciated.
When I was waiting for your reply, I went ahead and ran the fix (step 4).
I'm attaching the resulting log file for you to check.
Meanwhile, I'll Uninstall Java.
Then tell me If I need to do steps 2 and 3.
I don't remember anything about the Proxy. Why would I create one?
IP Vanish is on startup but doesn't connect to any server unless I do it manually. Most times is disconnected

Fixlog.txt

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  • Root Admin

It's not a matter of your ISP being harmful. It's often a matter that they may be blocking sites or not listing all sites.

You can leave it for now but in some cases changing it has helped some user be able to activate.

 

Please run the Farbar program again and click on SCAN and post back the new logs as an attachment.

FRST.txt
Addition.txt

 

Thanks @Caetano

 

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  • Root Admin

Okay @Caetano

The same as before. Save the attached file to the same folder as the Farbar program. Then run Farbar and click on the FIX button.

fixlist.txt

It should restart the computer when done. Then please post back the FIXLOG.txt file.

Also, run Farbar again and click on SCAN and post back all the new logs.

 

  • FIXLOG.txt
  • FRST.txt
  • Addition.txt

 

Thank you

 

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  • Root Admin

Yes, as I said before, the computer is experiencing multiple issues. You also have what appears to probably be a hard drive that may have an old or bad firmware image.

Error: (12/22/2021 11:52:53 AM) (Source: Microsoft-Windows-EnhancedStorage-EhStorTcgDrv) (EventID: 10) (User: NT AUTHORITY)
Description: A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001c
Param3: 0x900000006
Param4: 0x0
Status: 0x12

 

Let's try updating your version of Windows and see if that can correct or fix some of these issues for  you.

Please close down all applications and visit the following web link from Microsoft and click on the Update now button

https://www.microsoft.com/en-us/software-download/windows10

image.png

 

Once Windows has updated see if you can then log into your Microsoft account or not and let me know.

Thanks @Caetano

 

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  • Root Admin

Unfortunately it doesn't list which specific drive in that Event entry but below are your drives. My guess would be the OS drive as I don't think the system would be doing too much with the other drives on it's own.

 

https://www.crucial.com/products/ssd/mx300-ssd

 

https://www.crucial.com/support/ssd-support

image.png

 

https://www.crucial.com/support/storage-executive

 

Download and install the Crucial Storage support tool and check your main drive for both SMART and Firmware updates.

image.png

 

DriveLetter   : C:
Number        : 0
Label         :
Manufacturer  :
Model         : Crucial_CT275MX300SSD1
SerialNumber  : 164014294629
Name          : Crucial_CT275MX300SSD1
FileSystem    : NTFS
PartitionKind : GPT
TotalSpace    : 255,105
FreeSpace     : 59,821
UsedSpace     : 195,284
Drive         : Win32_LogicalDisk: C: (DeviceID = "C:")
Partition     : Win32_DiskPartition: Disco #0, Partição #2 (DeviceID = "Disk #0, Partition #2")
Disk          : Win32_DiskDrive: Crucial_CT275MX300SSD1 (DeviceID = "\\.\PHYSICALDRIVE0")

DriveLetter   : D:
Number        : 1
Label         : DISCO 2 TB
Manufacturer  :
Model         : ST2000DM001-1ER164
SerialNumber  : Z4Z4W21T
Name          : ST2000DM001-1ER164
FileSystem    : NTFS
PartitionKind : GPT
TotalSpace    : 1863,016
FreeSpace     : 1290,719
UsedSpace     : 572,297
Drive         : Win32_LogicalDisk: D: (DeviceID = "D:")
Partition     : Win32_DiskPartition: Disco #1, Partição #0 (DeviceID = "Disk #1, Partition #0")
Disk          : Win32_DiskDrive: ST2000DM001-1ER164 (DeviceID = "\\.\PHYSICALDRIVE1")

DriveLetter   : E:
Number        : 2
Label         : Sistema Reservado
Manufacturer  :
Model         : TOSHIBA DT01ACA050
SerialNumber  : 54AB088KS
Name          : TOSHIBA DT01ACA050
FileSystem    : NTFS
PartitionKind : MBR
TotalSpace    : 0,098
FreeSpace     : 0,029
UsedSpace     : 0,069
Drive         : Win32_LogicalDisk: E: (DeviceID = "E:")
Partition     : Win32_DiskPartition: Disco #2, Partição #0 (DeviceID = "Disk #2, Partition #0")
Disk          : Win32_DiskDrive: TOSHIBA DT01ACA050 (DeviceID = "\\.\PHYSICALDRIVE2")

DriveLetter   : F:
Number        : 2
Label         :
Manufacturer  :
Model         : TOSHIBA DT01ACA050
SerialNumber  : 54AB088KS
Name          : TOSHIBA DT01ACA050
FileSystem    : NTFS
PartitionKind : MBR
TotalSpace    : 465,223
FreeSpace     : 383,158
UsedSpace     : 82,065
Drive         : Win32_LogicalDisk: F: (DeviceID = "F:")
Partition     : Win32_DiskPartition: Disco #2, Partição #1 (DeviceID = "Disk #2, Partition #1")
Disk          : Win32_DiskDrive: TOSHIBA DT01ACA050 (DeviceID = "\\.\PHYSICALDRIVE2")

 

 

I'd probably try that first before trying the Windows update.

 

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@AdvancedSetup I have done the Windows update before your comment. I have also tried to update MB to the latest version and it didn't work. Happens the exact same thing as before. And now I can't even login to my Microsoft account as I could before. I understand that this cleaning procedure is benefic to the health of the system but at this time I am in a worse state than before in software usability.

I am going to run Crucial Storage now and see what happens...

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