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Need help with these darn "pop ups"


RobInSA

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Accidentally downloaded some darn malware/pop ups. In the right hand corner of the screen, it will say "virus deteced" and to click here to remove...then sometimes it will show a McAfee symbol or Norton Anti Virus. I have run the Malwarebytes to try and get rid of it, but it doesnt detect it. I cant get it to go away. I have the premium edition of Malwarebytes but still no luck. Thanks

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  • Root Admin

Hello @RobInSA and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin
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Hello @RobInSA

Please go to Control Panel, Programs, Programs and Features and uninstall the following

Java 8 Update 271
 

 

Your DNS Servers: 192.168.1.254

 

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

NOTE:

Application errors:
==================
Error: (12/19/2021 04:00:02 PM) (Source: SecurityCenter) (EventID: 19) (User: )
Description: The Windows Security Center Service was unable to load instances of AntiVirusProduct from datastore.

 

System errors:
=============
Error: (12/19/2021 03:59:35 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Dell Customer Connect service failed to start due to the following error:
The system cannot find the file specified.

Error: (12/19/2021 03:57:30 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The NetPipeActivator service depends on the WAS service which failed to start because of the following error:
The system cannot find the drive specified.

Error: (12/19/2021 03:57:30 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The NetMsmqActivator service depends on the WAS service which failed to start because of the following error:
The system cannot find the drive specified.

Error: (12/19/2021 03:57:30 PM) (Source: Service Control Manager) (EventID: 7001) (User: )
Description: The W3SVC service depends on the WAS service which failed to start because of the following error:
The system cannot find the drive specified.

 

Due to the age of the computer, it is unlikely there are any BIOS / UEFI updates.

BIOS: Dell Inc. A04 04/03/2014
Motherboard: Dell Inc. 02YRK5

What is the model name and number?

Is it a laptop or desktop?

 

I would probably just disable this. There is nothing new coming from a 2014 computer.

Dell Digital Delivery Services

You're running BitTorrent Inc which is rather dangerous to your data lately. We're seeing more and more users getting all their data encrypted by Ransomware which in most cases is impossible to decrypt.

 

The logs show that the system is running one or more P2P torrenting programs.

The act of torrenting itself is not illegal. However, downloading and sharing unsanctioned copyrighted material is very much illegal, and there is always a chance of getting caught by the authorities.
Torrenting non-copyrighted material is perfectly fine and is allowed. We have seen an increase in malware being bundled with software downloads over P2P.
Please keep in mind when sharing files that you're increasing the risk that your system might get infected. Scan all files prior to running them.

It really would be best to discontinue using Torrenting software but the choice is yours. Make sure you have good, solid backups of all your data.

 

There are multiple policies that appear to have been set on the computer. Did you set these yourself? Normally you don't see this many policy additions, changes.

 

It's up to you but I'd recommend temporarily uninstalling Webroot SecureAnywhere then using Farbar to do some clean up of the system. Then if wanted reinstall Webroot SecureAnywhere

 

Please let me know how you'd like to proceed

Thanks

 

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Hello, I did uninstall the Java program you mentioned. I also uninstalled the UTorrent. The pop up ads are still coming up in the bottom right hand corner of my computer. Things like "buy Norton anti-virus press here...or your computer is infected buy McAfee here.....McAfee renewal notice, system alert....etc...

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We're not done yet. We're just getting started.

Did you uninstall Webroot SecureAnywhere ?

 

You have the following PUSH Notifications enabled in Google Chrome. Please read the following article and disable Push Notifications in Google Chrome and other browsers if enabled.

 

CHR Notifications: Default -> hxxps://gomusic.info; hxxps://houseofhouston.com; hxxps://myhomenetwork.att.com; hxxps://offerup.com; hxxps://preply.com; hxxps://www.bidonhomes.com; hxxps://www.build.com; hxxps://www.homelight.com; hxxps://www.justblinds.com; hxxps://www.loopnet.com; hxxps://www.netflix.com; hxxps://www.supremepolytech.com; hxxps://www.wayfair.com; hxxps://youtubecenter.net

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

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Hello...you are really smart with computers! 
I turned off the push notifications and those ads were still popping up! 
BUt then I saw a long list of websites listed that were "allowed". I saw at the bottom of this list some weird site from YouTube and GoMusic. I was not familiar with those. I deleted those off the allowed "push list" and all of sudden those stupid ads disappeared for good!

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  • 3 months later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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