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Just now, jbravofaria said:

Please find attached the logs gathered with the support tool.

Thanks for the new topic. Your logs failed to get another set of logs.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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5 minutes ago, jbravofaria said:

Please find attached the requested files.

Your current DNS Servers: 192.168.1.254

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

Also please restart your modem/router by removing the power cord for a few minutes and plugging it back in.

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10 minutes ago, jbravofaria said:

Just tried it, changed Windows DNS server for the active adapter and got the same result.

Did you do  this as well?

49 minutes ago, Porthos said:

Also please restart your modem/router by removing the power cord for a few minutes and plugging it back in.

 

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  • Root Admin

This computer now has multiple errors and issues that need to get resolved in order for most things to run properly.

 

Errors in Applications:
==================
Error: (12/19/2021 09:03:34 PM) (Source: ESENT) (EventID: 411) (User: )
Description: qmgr.dll (16088,R,98) QmgrDatabaseInstance: The log version stamp of the log file C:\ProgramData\Microsoft\Network\Downloader\edb.log does not match the version stamp of the database engine . The version of the log files may be incorrect for the database.

Error: (12/19/2021 09:03:34 PM) (Source: ESENT) (EventID: 547) (User: )
Description: qmgr.dll (16088,R,98) QmgrDatabaseInstance: Record generation (0x1d) is too high (8.90.200) to be supported or reproduced by this database engine (maximum supported 8.60.140).

Error: (12/19/2021 09:01:30 PM) (Source: Windows Search Service) (EventID: 7010) (User: )
Description: Unable to initialize index.

Details:
Cannot find the specified object. Specify the name of an existing object. (HRESULT : 0x80040d06) (0x80040d06)

Error: (12/19/2021 09:01:30 PM) (Source: Windows Search Service) (EventID: 3058) (User: )
Description: Unable to initialize application.

Context: Windows Application

Details:
Cannot find the specified object. Specify the name of an existing object. (HRESULT : 0x80040d06) (0x80040d06)

Error: (12/19/2021 09:01:30 PM) (Source: Windows Search Service) (EventID: 3028) (User: )
Description: Unable to initialize collector object.

Context: Windows Application, SystemIndex Catalog

Details:
Cannot find the specified object. Specify the name of an existing object. (HRESULT : 0x80040d06) (0x80040d06)

Error: (12/19/2021 09:01:30 PM) (Source: Windows Search Service) (EventID: 3029) (User: )
Description: Could not initialize plugin in <Search.TripoliIndexer>.

Context: Windows Application, SystemIndex Catalog

Details:
Cannot find the specified object. Specify the name of an existing object. (HRESULT : 0x80040d06) (0x80040d06)

Error: (12/19/2021 09:01:30 PM) (Source: Windows Search Service) (EventID: 3057) (User: )
Description: Could not initialize plugin manager <Search.TripoliIndexer>.

Context: Windows Application

Details:
(HRESULT : 0x8e5e0585) (0x8e5e0585)

Error: (12/19/2021 09:01:30 PM) (Source: Windows Search Service) (EventID: 7042) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer, The catalog is corrupt.

Details:
Content index catalog is damaged. 0xc0041801 (0xc0041801)


System Errors:
============
Error: (12/19/2021 09:08:51 PM) (Source: Microsoft-Windows-DNS-Client) (EventID: 1012) (User: NT AUTHORITY)
Description: An error occurred while trying to read the local hosts file.

Error: (12/19/2021 09:06:55 PM) (Source: Microsoft-Windows-DNS-Client) (EventID: 1012) (User: NT AUTHORITY)
Description: An error occurred while trying to read the local hosts file.

Error: (12/19/2021 09:05:47 PM) (Source: Ntfs) (EventID: 135) (User: )
Description: The transaction resource manager on volume C: failed to create free space in its log due to a persistent error. The data contains the error code.

 

 

 

Please run the following fix to start off

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Hi,

 

Please find the fix log attached. The problem persists and can't activate or update Malwarebytes.

Not sure if its related with the issue but also noticed this entry on Addition.log:

CodeIntegrity:
===============
Date: 2021-12-20 12:28:55
Description: 
Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. ਍
 

 

Fixlog.txt

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  • Root Admin
1 hour ago, AdvancedSetup said:

This computer now has multiple errors and issues that need to get resolved in order for most things to run properly.

This is going to be an ongoing repair process unless you're willing to backup your data, format the drive and reinstall Windows.

 

Please restart the computer one more time. Then run the Farbar program again and click on the SCAN button. Then attach back both new logs.

 

FRST.txt
ADDITION.txt

 

Thanks

 

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  • Root Admin

Happy New Year to you as well @jbravofaria

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

  • right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please attach that file to your next reply. (not compulsory)

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  3. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  4. Install a content blocker for your browser. Malwarebytes Browser Guard (Free)
    Firefoxhttps://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/  
    Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee 
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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  • 3 months later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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