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Problem Updating Malwarebytes

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I noticed that MB was using an extraordinary amount of RAM, and figured I'd check for an update. There was one available, and I knew that would restart the app, so chose to install it.

It's been on the Stopping Old Service step for about 30 minutes, and I don't know whether it is safe to kill it or what I should do.


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3 minutes ago, chuckdee said:

and I don't know whether it is safe to kill it or what I should do.

It might not let you kill it, If not restart the computer and then do the following.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.


  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply


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10 minutes ago, chuckdee said:

so it wouldn't run, so I rebooted, and now I can't get into anything, as the Malwarebytes Installer Service is taking up most of my disk i/o and has been for the last 30 minutes.

Did you actually do a restart or did you do a shutdown and turned the computer on again?

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11 minutes ago, chuckdee said:

was able to get past that after a while, and am running the support too... but it's been running for 10-12 minutes...

Usually does not take that long to gather logs.

Ran on mine in 5 minutes. Are you using anything other than Malwarebytes and Defender?

Edited by Porthos
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