lasthorse Posted December 14, 2021 ID:1492840 Share Posted December 14, 2021 Malwarebytes 4.4.10 premium causes a BSOD on Windows 10 when my VPN launches. The blue screen reports that there is a problem with NETIO.SYS Resolved by disabling Malwarebytes Real-Time Protection. I had my VPN set to launch on startup. That was fun... Link to post Share on other sites More sharing options...
Porthos Posted December 14, 2021 ID:1492842 Share Posted December 14, 2021 2 minutes ago, lasthorse said: Malwarebytes 4.4.10 premium causes a BSOD on Windows 10 when my VPN launches. The blue screen reports that there is a problem with NETIO.SYS Resolved by disabling Malwarebytes Real-Time Protection. I had my VPN set to launch on startup. That was fun... Please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 14, 2021 Root Admin ID:1492844 Share Posted December 14, 2021 Please post back the logs when ready and I'll take a look at them tonight before I leave Thanks @lasthorse Link to post Share on other sites More sharing options...
lasthorse Posted December 14, 2021 Author ID:1492860 Share Posted December 14, 2021 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 14, 2021 ID:1492861 Share Posted December 14, 2021 3 minutes ago, lasthorse said: mbst-grab-results.zip 3.51 MB · 0 downloads Were you using PIA? Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Private Internet Access. Link to post Share on other sites More sharing options...
lasthorse Posted December 14, 2021 Author ID:1492878 Share Posted December 14, 2021 2 hours ago, Porthos said: Were you using PIA? That's correct. I had no luck finding information on the issue by googling the BSOD error. The issue is resolved for me but imo a fair amount of luck was involved: PIA has been running at startup on my machine for a long time, likewise Malwarebytes has also been installed for a long time. The only change as far as I can tell was the initiation of the premium mode trial for Malwarebytes. The issue began as soon as I rebooted my machine after running Malwarebytes recently. I'm hoping this information saves a few headaches for anyone searching along similar lines to me in the future. Link to post Share on other sites More sharing options...
Porthos Posted December 14, 2021 ID:1492928 Share Posted December 14, 2021 8 hours ago, lasthorse said: The only change as far as I can tell was the initiation of the premium mode trial for Malwarebytes. Be aware that the trial gets reactivated from time to time after full version updates. Link to post Share on other sites More sharing options...
lasthorse Posted December 14, 2021 Author ID:1492965 Share Posted December 14, 2021 4 hours ago, Porthos said: Be aware that the trial gets reactivated from time to time after full version updates. I appreciate you letting me know that, thanks. If I get some free time it's probably not a bad idea to see if I can reliably connect to my VPN's endpoint in a way that doesn't conflict with Malwarebytes. Link to post Share on other sites More sharing options...
Porthos Posted December 14, 2021 ID:1492979 Share Posted December 14, 2021 Here is a possible workaround Switch Private Internet Access from OpenVPN to WireGuard and enable option “Use small packets” Turn VPN off Switch from OpenVPN to WireGuard Enable "Use small pockets" Turn VPN on Restart browser Link to post Share on other sites More sharing options...
lasthorse Posted December 24, 2021 Author ID:1494502 Share Posted December 24, 2021 Can't say that this is conclusively related but... I just started getting BSOD on boot with "Critical Service Failed". I uninstalled Malwarebytes and the issue resolved. I had followed Porthos' suggestion previously Link to post Share on other sites More sharing options...
Porthos Posted December 24, 2021 ID:1494506 Share Posted December 24, 2021 33 minutes ago, lasthorse said: I uninstalled Malwarebytes and the issue resolved. Of course that worked. PIA and Malwarebytes are known not to play well together. On 12/14/2021 at 12:27 AM, Porthos said: Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Private Internet Access. Link to post Share on other sites More sharing options...
lasthorse Posted December 24, 2021 Author ID:1494518 Share Posted December 24, 2021 1 hour ago, Porthos said: Of course that worked. I'm not sure I understand why the issue very suddenly began. Again. The machine has been rebooted several times without issue, and no recent configuration changes have been made. Malwarebytes automatic protections were disabled as per the linked support article. Link to post Share on other sites More sharing options...
Porthos Posted December 24, 2021 ID:1494519 Share Posted December 24, 2021 3 minutes ago, lasthorse said: Malwarebytes automatic protections were disabled as per the linked support article. Please create a new log with the support tool Link to post Share on other sites More sharing options...
lasthorse Posted December 24, 2021 Author ID:1494520 Share Posted December 24, 2021 1 minute ago, Porthos said: Please create a new log with the support tool Is there a simple way to remove personal information from the output? I'd prefer to not post information containing my username / real name and I'm a bit busy to sort through each file looking for instances. The issue is resolved for me: the system was able to boot after removing Malwarebytes. Link to post Share on other sites More sharing options...
Porthos Posted December 24, 2021 ID:1494522 Share Posted December 24, 2021 Just now, lasthorse said: The issue is resolved for me: the system was able to boot after removing Malwarebytes. Then it seems to be the end of it. Bottom line is you cannot, in you situation use PIA and Malwarebytes. The WEB protection in the trial/paid version is the main conflict with PIA. Link to post Share on other sites More sharing options...
lasthorse Posted December 24, 2021 Author ID:1494542 Share Posted December 24, 2021 1 hour ago, Porthos said: Then it seems to be the end of it. Bottom line is you cannot, in you situation use PIA and Malwarebytes. The WEB protection in the trial/paid version is the main conflict with PIA. The machine was actually running fine & rebooting properly with both PIA + Malwarebytes installed for a while. I have no idea what specifically caused that to no longer be the case today. Either way, my main concern in posting here is to provide information for anyone who might be in the same situation in the future. Link to post Share on other sites More sharing options...
lasthorse Posted December 24, 2021 Author ID:1494543 Share Posted December 24, 2021 Just reviewing my post dates, the thought occurs: It's probably the end of the trial period today. If / why this would result in a BSOD, I have no idea. Link to post Share on other sites More sharing options...
Porthos Posted December 24, 2021 ID:1494545 Share Posted December 24, 2021 (edited) 6 minutes ago, lasthorse said: The machine was actually running fine & rebooting properly with both PIA + Malwarebytes installed for a while. You were in free mode, NO web protection is active. No conflict. 6 minutes ago, lasthorse said: I have no idea what specifically caused that to no longer be the case today. The trial was re- enabled by the new version. Web protection then came on and conflict. Edited December 24, 2021 by Porthos Link to post Share on other sites More sharing options...
lasthorse Posted December 24, 2021 Author ID:1494558 Share Posted December 24, 2021 3 hours ago, Porthos said: You were in free mode, NO web protection is active. No conflict. The trial was re- enabled by the new version. Web protection then came on and conflict. That's not my interpretation of this screenshot. I could be wrong, I'm not an expert on such matters. I would have guessed that the update re-enabled the real-time features I had previously disabled. If that were the case, perhaps that's the sort of thing that ought to be noted in the support article. Link to post Share on other sites More sharing options...
Porthos Posted December 24, 2021 ID:1494581 Share Posted December 24, 2021 5 hours ago, lasthorse said: That's not my interpretation of this screenshot. I could be wrong, Looking at your screenshot, Malwarebytes is fully active because of the trial and that is the reason for the conflict and your blue screens. You can deactivate the Premium Trial. Deactivate Premium Trial in Malwarebytes for Windows Before you deactivate turn off the trial please turm this off. Link to post Share on other sites More sharing options...
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