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PUA:Win32/Caypnamer.A!ml


Noexxit
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The captioned file is shown by windows defender as unable to block; see attachment.  Full scans by both Malwarebytes and Windows Defender do not yield any results.  I was looking to install URBrowser, however did not run the browser and uninstalled immediately.  I cannot locate PUA:Win32/Caypnamer.A!ml anyware on my PC.  

Unsure if I have ab issue or not.

Please advise

Thanks

Roy

Screenshot 2021-12-13 215653.jpg

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  • Root Admin

Hello @Noexxit and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.

 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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  • Root Admin

Thanks @Noexxit

The logs are not showing any signs of a real infection but some issues you should probably research and see if you can correct.

 

Application errors:
==================
Error: (12/14/2021 02:35:54 PM) (Source: PowerPanel Personal Service) (EventID: 3) (User: )
Description: The instance's SvcRun() method failed

Traceback (most recent call last):
  File "C:\Program Files (x86)\Python36-32\lib\site-packages\win32\lib\win32serviceutil.py", line 836, in SvcRun
  File "WinService.py", line 169, in SvcDoRun
    self.daemon.start()
  File "C:\Users\Dev\Downloads\workspace\PowerPanel Personal for Windows test\label\Windows_PPPE\Daemon.py", line 68, in start
SystemExit: 0

%2: %3

Error: (12/13/2021 09:02:18 PM) (Source: PowerPanel Personal Service) (EventID: 3) (User: )
Description: The instance's SvcRun() method failed

Traceback (most recent call last):
  File "C:\Program Files (x86)\Python36-32\lib\site-packages\win32\lib\win32serviceutil.py", line 836, in SvcRun
  File "WinService.py", line 169, in SvcDoRun
    self.daemon.start()
  File "C:\Users\Dev\Downloads\workspace\PowerPanel Personal for Windows test\label\Windows_PPPE\Daemon.py", line 68, in start
SystemExit: 0

%2: %3

Error: (12/12/2021 09:00:20 PM) (Source: PowerPanel Personal Service) (EventID: 3) (User: )
Description: The instance's SvcRun() method failed

Traceback (most recent call last):
  File "C:\Program Files (x86)\Python36-32\lib\site-packages\win32\lib\win32serviceutil.py", line 836, in SvcRun
  File "WinService.py", line 169, in SvcDoRun
    self.daemon.start()
  File "C:\Users\Dev\Downloads\workspace\PowerPanel Personal for Windows test\label\Windows_PPPE\Daemon.py", line 68, in start
SystemExit: 0

%2: %3

Error: (12/12/2021 07:40:00 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: svchost.exe_AppXSvc, version: 10.0.22000.1, time stamp: 0x5155ab18
Faulting module name: appxdeploymentserver.dll, version: 10.0.22000.348, time stamp: 0x6148d025
Exception code: 0x000005b4
Fault offset: 0x000000000044f9d0
Faulting process id: 0x3e0
Faulting application start time: 0x01d7efac2a97561c
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: c:\windows\system32\appxdeploymentserver.dll
Report Id: e5c1a52d-8bb6-4986-8786-a6e550ccdb0f
Faulting package full name:
Faulting package-relative application ID:

Error: (12/12/2021 07:31:09 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1552) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 2020, ProfSvc PID: 2036.

Error: (12/12/2021 07:31:09 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1552) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 2020, ProfSvc PID: 2036.

Error: (12/12/2021 07:31:09 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1552) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 2020, ProfSvc PID: 2036.

Error: (12/12/2021 07:31:09 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1552) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 2020, ProfSvc PID: 2036.


System errors:
=============
Error: (12/14/2021 02:37:38 PM) (Source: BTHUSB) (EventID: 16) (User: )
Description: The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (e8:6d:cb:5c:9a:79) failed.

Error: (12/14/2021 02:36:10 PM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The User Energy Server Service queencreek service terminated with the following error:
Driver %2 returned invalid ID for a child device (%3).

Error: (12/14/2021 02:36:10 PM) (Source: Service Control Manager) (EventID: 7043) (User: )
Description: The Energy Server Service queencreek service did not shut down properly after receiving a preshutdown control.

 

 

Please try clenaing up those issues and if still having an issue please go ahead and run the following scan.

 

 

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

Thank you

 

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  • Root Admin

Yes, just make sure you have a Content Blocker while researching fixes and make sure you have a new System Restore Point as well, just in case.

 

 

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  3. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  4. Install a content blocker for your browser. Malwarebytes Browser Guard (Free)
    Firefoxhttps://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/  
    Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee 
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes

 

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  • 3 months later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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