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Unable to get into account, cannot cancel upcoming auto-renewal

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Dear all,

I've contacted support and given them the 5+ business days to respond to the original ticket I filed. The problem is I can't login to my account because I'm not getting the verification code through email.
I'm a paying customer, and support is abysmal, this has made me decide I want to cancel my membership and close my account. However I cannot manage my account without logging into it. To rub salt in the wound, I received a mail from MB about my upcoming autorenewal. But I'm not able to cancel this auto-renewal because I'm not able to log in to my account.

Do I really need to contact my bank to block a possible fraudulent payment to cancel my subscription, or will support get back to me?

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***This is an automated reply***


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On 12/10/2021 at 5:47 PM, Porthos said:

What is your ticket number?

I've lost the ticket number of the original request, I usually delete those kinds of emails. To be honest this is the first time in my life where I've not been able to reach a customer service representative for a service I'm paying for.

The ticket number of the new attempt to contact support to mainly cancel the auto-renewal and close my account is 3676415. I've already made up my mind that I don't want to stay with MB because of the hassle of unsubscribing and the fact that I'm locked out of my account to no fault of my own.

My sincere apologies if I sound rude, but I'm a student and the possibility of them cashing in the huge renewal fee with me not having the ability to cancel it AND support not reaching out just angers me. I've always recommended Malwarebytes over services like Avast and Norton to friends and family but this experience made me rethink all of that.

Thank you for looking into it, and I hope to maybe return later on once they've got their customer care in order.

- Andrey

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