Jump to content

Installed MWB and now browsers won't work


Recommended Posts

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler
 
 
 
 
Spoiler

 

 

01.png

02.png

03.png

04.png

05.png

06.png

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

1 minute ago, Randy_S said:

I installed MWB and rebooted my computer.  Now when MWB is running Chrome, FFox, nor Edge browsers will work.  I disable MWB and browsers will work again.  What is wrong? 

 

I'm sorry the software isn't working properly but we'll do our best to help.

To begin, Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Link to post
Share on other sites

5 minutes ago, Randy_S said:

Great, here is the logs. 

I believe it is related to Sophos. It is not compatible with Malwarebytes.

Please refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Sophos anti-virus products.

  • Sad 1
Link to post
Share on other sites

Just now, Randy_S said:

Thanks Porthos!   Do you know if there are any AV products compatible with MWB or is MWB enough these days?  

I personally believe in using Malwarebytes with the built in Windows Defender. That is more than enough if set up correctly.

If you wish to go that route I can advise further.

  • Thanks 1
Link to post
Share on other sites

  • Root Admin

It allows both Windows Defender Antivirus as well as Malwarebytes Premium to both run together and help protect your system using both programs.

An added layer of protection just in case one program misses something the other should catch it

 

Edited by AdvancedSetup
Updated information
  • Thanks 1
Link to post
Share on other sites

Just now, Randy_S said:

Do you know the reason for that suggestion? 

Having it on turns off Defenders protection.

I will also add.

The reason many of us members are pushing Keeping Defender on is the following.

Malwarebytes does not target script files during a scan... That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc.

It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc.

It also does not target media files;  MP3, WMV, JPG, GIF, etc.

Malwarebytes will detect files like these on execution-only.

And,

Malwarebytes is not designed to function like normal AV scanners and uses a new kind of scan engine that relies mostly on heuristics detection techniques rather than traditional threat signatures.  Malwarebytes is also designed to look in all the locations where malware is known to install itself/hide, so a full or custom scan shouldn't be necessary, especially on any sort of frequent basis (like daily), especially since the default Threat Scan/Quick Scan checks all loading points/startup locations, the registry, all running processes and threads in memory, along with all system folders, program folders, and data folders as well as any installed browsers, caches, and temp locations.  This also means that if a threat were active from a non-standard location because Malwarebytes checks all threads and processes in memory, it should still be detected.  The only threat it *might* miss would be a dormant/inactive threat that is not actively running/installed on a secondary drive, however, if the threat were executed then Malwarebytes should detect it.  Additionally, whenever a new location is discovered to be used by malware the Malwarebytes Research team adds that location dynamically to the outgoing database updates so the locations that are checked by the default Threat/Quick Scan in Malwarebytes can be changed on the fly by Research without requiring any engine or program version updates/upgrades.

An AV will catch the file just by downloading it or just opening a folder with a detected file in it.

For example, you get an email with an infected attachment, Malwarebytes will not even blink until you run it yet Defender will detect it if it is in their database without even actually clicking on it. Remember the list of files Malwarebytes does not target.

Then I will leave you with this.

As good as Malwarebytes is, it is just a layer of protection.

Using a browser that has Ublock Origin and the Malwarebytes Browser guard enabled is also a layer of protection.

Not opening attachments from an email unless you were expecting it from a specific user during a specific time period.

Do not use Torrents. Do not install every free software you find. Do not click links in an unknown email. Go directly to the site listed in the email.

Having a monthly image of your computer on an external drive that is only connected during the backup is actually better than any protective software ever made. Macrium Reflect free is the program I use and place on every computer I service.

  • Thanks 1
Link to post
Share on other sites

  • Root Admin
  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/240255/password-managers-compared-lastpass-vs-keepass-vs-dashlane-vs-1password/
  2. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download
  3. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  4. Install a content blocker for your browser. Malwarebytes Browser Guard (Free) and / or uBlock Origin
    Firefoxhttps://addons.mozilla.org/en-GB/firefox/addon/malwarebytes/  
    Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee 
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 

 

Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you

Thank you for using Malwarebytes

 

Link to post
Share on other sites

1 hour ago, Porthos said:

Be sure to disable the following setting in Malwarebytes.

image.png.320bb6914b78f02b5649c793069fead1.png

I'm curious.  Why do you have "Scan for rootkits" and "Use expert system algorithms to identify malicious files turned off"?  I have those on and have had no issues (I also use Windows Defender).  Thanks.

Link to post
Share on other sites

  • Root Admin

Scanning for Rootkits uses a different technology added to the scan that runs much slower. Rootkits are very rare so you're putting a bit more stress on a hard drive or SSD doing so often as well as the scan taking longer. If you're okay with that then it's okay to do so.

Using the Expert algorithm is going to produce a LOT more false positives and it is recommended that you not enable that unless asked to

 

Link to post
Share on other sites

22 hours ago, Randy_S said:

AdblockPlus (not as good as it used to be) and uBlock Origin have been mandatory on my Chrome & Firefox for years now.  

Do not use uBlock Origin and AdBlock Plus at the same time - https://github.com/gorhill/uBlock/blob/1a7f74aec99880fd0dcce81465120635f94a19d7/README.md#note-for-all-browsers

Link to post
Share on other sites

  • 2 months later...

Hello,

I found this thread because I wanted to know if I can run uBlock and Browser Guard together; it seems I can.

About Windows Defender: 'Register MB in Win Security Center' was turned on in my settings, Defender did not run.

After turning this setting off, I activated Defender, updated it and let it do a quick scan. Now it is running alongside MBAM Premium.

However, Win now flags a problem (translated from German): 'Search online for an Antivirus software'.

The MBAM manual says:

"Malwarebytes Premium and Malwarebytes Trial versions register as a security solution on your Windows device by default."

Win Security Center says: 'No Antivirus Software found' (Hardcopy attached).

How should I proceed now?

 

Thank you.

 

PC: Win 7 Pro SP1 64-bit, MBAM Premium 4.5.2.157, MBAM WFC 6.8.1.0.

 

WSC.jpg

Link to post
Share on other sites

> I found this thread because I wanted to know if I can run uBlock and Browser Guard together; it seems I can.

You might want to disable Ads/Trackers blocking in Browser Guard, as uBo already does a very good job and it is likely to cause conflicts (including anti-adblock)

image.thumb.png.0d784aa79d7c7c0318b08914edf51060.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.