Website confirmed whitelisted but still blocked

[CtrlP]

Hi there. Yesterday you whitelisted our website and closed the topic so I can't reply there. 

Website is still blocked and you confirmed that it was whitelisted yesterday. I clear cache, cookies and all browser history and your Malwarebytes Browser Guard still blocks all links from our domain.

I'm testing with Chrome browser. Domain is: ctrlpromo.com

Can you check this asap and please do not close the topic until it has been confirmed that the problem is resolved. 

[gatortail]

I'm not seeing a block in Chrome.  Please try closing and relaunching your browser.

[CtrlP]

I did clean full history and reinstall a blocker. Was working fine and today again is blacklisted. No any malware on our website. Please can you check what is happening?

 

[gonzo]

If you reinstalled the blocker and checked access to ctrlpromo.com IMMEDIATELY, you would still have been blocked because you did not give databases a chance to receive updates. Installing Browser Guard loads it with databases that were current AS OF THE RELEASE DATE OF THE BROWSER GUARD VERSION.  If this is the case, try again.

Otherwise, go to Browser Guard's SUPPORT tab and click CHECK FOR UPDATES, then allow that time for database updates to occur. That should happen within a few seconds.  I am on your site right now, and it is not blocked.