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Invisible Edge shortcut on taskbar. (See screenshot)


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I have discovered this hidden 'Edge' icon hiding on my taskbar.  It is the same color as the bar so it hides.  I am able to move it that is how I found it by accidently moving it and creating a seemingly blank space between 2 other icons.  When I right click the hidden icon it shows that it is only being used to Office in its top sites.  I do not have Office at all on my system.  I have drawn a red X on the screenshot to show where I have to right click to show it.  If I left click it doesnt do anything, edge does not launch.  Anyone have any clue what this is or what its doing?

help.jpg

Edited by GANI482
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8 minutes ago, AdvancedSetup said:

Right click and remove the link. Then do the same for the hidden if it's still there.

Sorry again but right click what link?  The taskbar icon shows it is not pinned, and when I pin it and unpin it again it still remains but ads a visibile edge one beside it. 

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  • Root Admin

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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54 minutes ago, AdvancedSetup said:

Can you actually drag it to the desktop and have it move or create a shortcut?

No it does not drag to the desktop.  It does slide left and right, and take up a slot though, like other icons on the taskbar.  Ive tried right click it and click close all windows and that doesnt do anything either.

50 minutes ago, AdvancedSetup said:

If you're going to work on this issue here, then you should reply to the other topic on Bleepingcomputer and let them know  you're working with us here on Malwarebytes, please.

Yes no problem.  I have done that now.

50 minutes ago, AdvancedSetup said:

A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Requested files are attached to this post. 

Thank you. 

mbst-grab-results.zip

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  • Root Admin

I believe this was probably recommended to you before. Please go to Control Panel, Programs, Programs and Features and uninstall the following

CCleaner (computer experts no longer recommend the use of this program)

Internet Download Manager (just temporarily while we continue to investigate this issue)

 

Your computer is having multiple faulting and other issues logged in your Event Logs for the computer. Let me have you run a generic clean up script and see if that helps at all or not

 

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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19 minutes ago, AdvancedSetup said:

Your computer is having multiple faulting and other issues logged in your Event Logs for the computer. Let me have you run a generic clean up script and see if that helps at all or not

I have been having issues for about 1 year with this pc.  I have done several fresh windows install and drive formats.  I had suspected some sort of undectable root certificate something operating things in the backround.  This install now was a fresh install 3 months ago.

20 minutes ago, AdvancedSetup said:

The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Fix result of Farbar Recovery Scan Tool (x64) Version: 06-12-2021
Ran by SANTA (07-12-2021 21:20:53) Run:3
Running from C:\Users\SANTA\Desktop\New folder
Loaded Profiles: SANTA
Boot Mode: Normal
==============================================

fixlist content:
*****************
Comment: STEP 01  All processes will be force closed, System Protection will be enabled
Comment: New Restore Point will be created, All network proxies will be removed
CloseProcesses:
SystemRestore: On
CreateRestorePoint:
RemoveProxy:

Comment: STEP 02  First PS to gather advanced disk info and Secure Boot info
StartPowerShell:
  # Determine if Secure Boot is enabled or not
  $SBS=Confirm-SecureBootUEFI
  echo "Secure Boot Status: $SBS"

  # Function Get-Drive by Raghu Dodda from stackoverflow
  function Get-Drive {
 
    foreach($disk in Get-CimInstance Win32_Diskdrive) {
 
      $diskMetadata = Get-Disk | Where-Object { $_.Number -eq $disk.Index } | Select-Object -First 1
 
      $partitions = Get-CimAssociatedInstance -ResultClassName Win32_DiskPartition -InputObject $disk
 
      foreach($partition in $partitions) {
 
        $drives = Get-CimAssociatedInstance -ResultClassName Win32_LogicalDisk -InputObject $partition
 
        foreach($drive in $drives) {
 
          $totalSpace = [math]::Round($drive.Size / 1GB, 3)
          $freeSpace  = [math]::Round($drive.FreeSpace / 1GB, 3)
          $usedSpace  = [math]::Round($totalSpace - $freeSpace, 3)
 
          $volume     = Get-Volume |
                        Where-Object { $_.DriveLetter -eq $drive.DeviceID.Trim(":") } |
                        Select-Object -First 1
 
          [PSCustomObject] @{
                              DriveLetter   = $drive.DeviceID
                              Number        = $disk.Index
 
                              Label         = $volume.FileSystemLabel
                              Manufacturer  = $diskMetadata.Manufacturer
                              Model         = $diskMetadata.Model
                              SerialNumber  = $diskMetadata.SerialNumber.Trim()
                              Name          = $disk.Caption
 
                              FileSystem    = $volume.FileSystem
                              PartitionKind = $diskMetadata.PartitionStyle
 
                              TotalSpace    = $totalSpace
                              FreeSpace     = $freeSpace
                              UsedSpace     = $usedSpace
 
                              Drive         = $drive
                              Partition     = $partition
                              Disk          = $disk
          }
 
        }
      }
    }
  }
 
  Get-Drive | Sort -Property DriveLetter | Format-List
EndPowerShell:

Comment: STEP 03  Run a batch to clean up cache files and enable a disk check on restart
StartBatch:
  ECHO Y|CHKDSK C: /F
  pushd c:\windows\system32
  bcdedit.exe /set {default} recoveryenabled yes

  net stop bits
  net stop cryptSvc
  net stop wuauserv
  net stop msiserver

  del /s /q C:\Windows\SoftwareDistribution\download\*.*
  del /s /q "%userprofile%\AppData\Local\Google\Chrome\User Data\Default\Cache\*.*"
  del /s /q "%userprofile%\AppData\Local\Microsoft\Edge\User Data\Default\Cache\*.*"

  DISM.exe /Online /Cleanup-image /Restorehealth
  sfc /scannow

  netsh winsock reset catalog
  netsh int ipv4 reset reset.log
  netsh int ipv6 reset reset.log
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
  ipconfig /registerdns

  net start bfe
  net start bits
  net start cryptSvc
  net start eventsystem
  net start msiserver
  net start rpcss
  net start sdrsvc
  net start trustedinstaller
  net start vss
  net start winmgmt
  net start wuauserv

  netsh winhttp reset proxy
  bitsadmin /list /allusers
  bitsadmin /reset /allusers
  Winmgmt /salvagerepository
  Winmgmt /resetrepository
  Winmgmt /resyncperf
  netsh advfirewall reset
  netsh advfirewall set allprofiles state ON

  "%WINDIR%\SYSTEM32\lodctr.exe" /R
  "%WINDIR%\SysWOW64\lodctr.exe" /R
  "%WINDIR%\SYSTEM32\lodctr.exe" /R
  "%WINDIR%\SysWOW64\lodctr.exe" /R
EndBatch:

Comment: STEP 04  Use Farbar routine to delete temp files
C:\Windows\Temp\*.*
C:\WINDOWS\system32\*.tmp
C:\WINDOWS\syswow64\*.tmp
HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\...\StartupApproved\Run: => "CCleaner Smart Cleaning"
EmptyTemp:
Reboot:

 


*****************

Processes closed successfully.
SystemRestore: On => completed
Restore point was successfully created.

========= RemoveProxy: =========

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer => removed successfully
"HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully
"HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully
"HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\SavedLegacySettings" => removed successfully


========= End of RemoveProxy: =========


========= Powershell: =========

Secure Boot Status: False


DriveLetter   : C:
Number        : 0
Label         :
Manufacturer  :
Model         : INTEL SSDPEKKW256G7
SerialNumber  : 0000_0000_0100_0000_E4D2_5C98_4484_4D01.
Name          : INTEL SSDPEKKW256G7
FileSystem    : NTFS
PartitionKind : GPT
TotalSpace    : 237.862
FreeSpace     : 185.428
UsedSpace     : 52.434
Drive         : Win32_LogicalDisk: C: (DeviceID = "C:")
Partition     : Win32_DiskPartition: Disk #0, Partition #1 (DeviceID = "Disk #0, Partition #1")
Disk          : Win32_DiskDrive: INTEL SSDPEKKW256G7 (DeviceID = "\\.\PHYSICALDRIVE0")

DriveLetter   : D:
Number        : 1
Label         : 2TB
Manufacturer  :
Model         : WDC WD2003FZEX-00Z4SA0
SerialNumber  : WD-WCC131411768
Name          : WDC WD2003FZEX-00Z4SA0
FileSystem    : NTFS
PartitionKind : GPT
TotalSpace    : 1863.016
FreeSpace     : 1802.157
UsedSpace     : 60.859
Drive         : Win32_LogicalDisk: D: (DeviceID = "D:")
Partition     : Win32_DiskPartition: Disk #1, Partition #0 (DeviceID = "Disk #1, Partition #0")
Disk          : Win32_DiskDrive: WDC WD2003FZEX-00Z4SA0 (DeviceID = "\\.\PHYSICALDRIVE1")

DriveLetter   : E:
Number        : 2
Label         : 4TB
Manufacturer  :
Model         : WDC WD40EZRZ-00GXCB0
SerialNumber  : WD-WCC7K7VF2EDC
Name          : WDC WD40EZRZ-00GXCB0
FileSystem    : NTFS
PartitionKind : GPT
TotalSpace    : 3726.021
FreeSpace     : 1917.21
UsedSpace     : 1808.811
Drive         : Win32_LogicalDisk: E: (DeviceID = "E:")
Partition     : Win32_DiskPartition: Disk #2, Partition #0 (DeviceID = "Disk #2, Partition #0")
Disk          : Win32_DiskDrive: WDC WD40EZRZ-00GXCB0 (DeviceID = "\\.\PHYSICALDRIVE2")

 


========= End of Powershell: =========


========= Batch: =========

========= End of Batch: =========


=========== "C:\Windows\Temp\*.*" ==========

C:\Windows\Temp\MpCmdRun.log => moved successfully
C:\Windows\Temp\MpCopyAccelerator.log => moved successfully
C:\Windows\Temp\MpSigStub.log => moved successfully
"C:\Windows\Temp\tmp8236.tmp" => not found

========= End -> "C:\Windows\Temp\*.*" ========


=========== "C:\WINDOWS\system32\*.tmp" ==========

C:\WINDOWS\system32\SET1641.tmp => moved successfully

========= End -> "C:\WINDOWS\system32\*.tmp" ========


=========== "C:\WINDOWS\syswow64\*.tmp" ==========

not found

========= End -> "C:\WINDOWS\syswow64\*.tmp" ========

"HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\CCleaner Smart Cleaning" => removed successfully
"HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\CCleaner Smart Cleaning" => not found

=========== EmptyTemp: ==========

BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 192649075 B
Java, Flash, Steam htmlcache => 132097 B
Windows/system/drivers => 0 B
Edge => 0 B
Firefox => 1099897247 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 5460 B
SANTA => 163877211 B

RecycleBin => 0 B
EmptyTemp: => 1.4 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 21:25:07 ====

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Here is the file itself.  I do not think I have powershell installed if that has anything to do with anything.  the mystery edge icon is now gone.  i forgot to say beforehand when id click the office top sites thing like seen in screenshot in op, itd take me to office . com.  i dont know why since i dont do anything with office and dont use a microsoft account at all.  I still would like to continue troubleshooting whatever faults and errors you had seen though in the logs.

Fixlog.txt

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  • Root Admin

Why do you have a BLOCK on your Firewall for Microsoft Edge?

FirewallRules: [TCP Query User{8A224CBD-99A7-45B2-B777-4DEAB1A847EE}C:\program files (x86)\microsoft\edge\application\msedge.exe] => (Block) C:\program files (x86)\microsoft\edge\application\msedge.exe (Microsoft Corporation -> Microsoft Corporation)
FirewallRules: [UDP Query User{E401B8D4-F80B-435A-925A-ACC2BDA9219E}C:\program files (x86)\microsoft\edge\application\msedge.exe] => (Block) C:\program files (x86)\microsoft\edge\application\msedge.exe (Microsoft Corporation -> Microsoft Corporation)

You also have some restrictions on MS Edge which may or may not be valid. Depends on if you set them or some other unknown process set them.

HKLM\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION
HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION

 

I doubt it but I wonder if possibly O&O ShutUp10++ has something to do with it? I've installed that on a test system before and didn't notice any issues, but then again I wasn't looking for this specific issue either.

 

The Event Logs are showing multiple errors in the system too.

 

It also looks like Internet Download Manger may not have been removed correctly as there is a file not found error in the logs too

Edge HKU\S-1-5-21-3942861171-3634667094-1131219379-1001\SOFTWARE\Microsoft\Edge\Extensions\...\Edge\Extension: [llbjbkhnmlidjebalopleeepgdfgcpec] - C:\Program Files (x86)\Internet Download Manager\IDMEdgeExt.crx <not found>

 

The logs show that Windows was installed on: 2021-09-15 but that could simply have been when you updated to one of the larger Windows update roll-up packages. Is this a semi new installation of Windows 10?

 

The logs don't show any obvious signs of infection. At this point I'd have to believe there is some anomaly with MS Edge and how it's pinning itself to the Taskbar. Yes, many Event Log errors showing the computer is not running cleanly but that really shouldn't account for this I wouldn't think.

 

I'd say probably either ignore it or possibly contact Microsoft and work with them and see if they can help you track it down. I'm not sure what's really causing it myself.

 

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On 12/9/2021 at 2:46 PM, AdvancedSetup said:

Why do you have a BLOCK on your Firewall for Microsoft Edge?

i am not aware that i set that.  i think my firewall was just reset so i may not have restarted msedge yet.

 

On 12/9/2021 at 2:46 PM, AdvancedSetup said:

You also have some restrictions on MS Edge which may or may not be valid. Depends on if you set them or some other unknown process set them.

I am not sure what these would be. 

 

On 12/9/2021 at 2:46 PM, AdvancedSetup said:

The logs show that Windows was installed on: 2021-09-15 but that could simply have been when you updated to one of the larger Windows update roll-up packages. Is this a semi new installation of Windows 10?

I believe this to be the day that I did this Windows Installation.

Is there any kind of repair I can do to fix the event log errors.  I have thought this system had some sort of deep infection that has carried over multiple windows installs now yet nothing has been able to detect it.  do you think its possible to uninstall and reinstall microsoft edge or something?  I used to only use msedge but have now switched to firefox because i noticed something was for sure fishy about my edge.  also for what its worth my edge connects fine right now even with the firewall set that way.  something more fishy idk its like it dont matter that its blocked.

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  • Root Admin

The Firewall block could have been for a specific protocol perhaps. If it's working well then no issue.

We can do a couple of other scans if you like but I don't think the computer has any infection.

 

SCANNER 1 from Microsoft

Microsoft Safety Scanner

Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.   
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well
 

STEP 1

Please set File Explorer to SHOW ALL folders, all files, including hidden ones.  Use OPTION ONE or TWO of this article

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

STEP 2

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours.

  • Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run.
  • The scan will take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware.)

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

 

SCANNER 2 from ESET

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes 
  • When prompted for scan type, Click on Full scan 
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

Thanks

 

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On 12/11/2021 at 1:02 AM, AdvancedSetup said:

no i checked the program files folders and there is nothing there for the idm.  i think its a registry entry or something.  the idm edge extension isnt there for me to remove it either.

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