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Need help removing trojan


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Hello  :welcome:

My name is Maurice.  I will guide you.  Do please understand that the Block notice does mean that Malwarebytes for Windows is keeping the system safe from a potential threat.  It seems there is a attempt outbound to a IP address that is deemed as a threat. This next step is just an initial one. It is not a one-shot-fix-all solution.  We will do more later.

Let's do one scan with Malwarebytes Adwcleaner to check for adwares. Just before pressing that "scan" button, be sure that Chrome & Edge, or other web browser are Closed.

It will not take much time,

First download & save it

https://support.malwarebytes.com/hc/en-us/articles/360038520054-Download-and-install-Malwarebytes-AdwCleaner

Then be sure to close all web browsers.

Then go to where the EXE file is saved. Start Adwcleaner.  Then do a scan with Adwcleaner

https://support.malwarebytes.com/hc/en-us/articles/360038520114-Malwarebytes-AdwCleaner-scan-and-clean

Attach the clean log.

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  • 2 weeks later...

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Tips to help protect from infection

Thanks

 

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