Jump to content

Android product issue


Recommended Posts

Hello,

I have similar problems. My smartphone is protected, but the real time protection is deactivated. If I click on activate Premium the product key is asked. I never received one for the Android application. For the PC yes.

If I click on the price 11 CHF for an year, I have an error message saying I'm already Annual Premium client and the next payment is in June 2022.

After 7 days contacting Android-support@Malwarebytes.com always no answer. I've done recently a full scan and it is written that the last one was in August 2021.

Help Doctor, I need some help.

image.thumb.png.89138c7d8b30b273deea088bb8f1c3a7.pngimage.png.37a345f86c6e1227158e071513a555ed.pngimage.thumb.png.71e36855c7d444d1a444bacb7e8515a5.pngimage.thumb.png.2e4e8d168cf207c4a76edae886dcc142.png

Link to post
Share on other sites

Is is surprising,  the mailbox of Malwarebytes is full! How to contact Malwarebytes?

 

Delivery has failed to these recipients or groups:

support@mail.malwarebytes.com

The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.






 

Diagnostic information for administrators:

Generating server: BN7PR08MB4290.namprd08.prod.outlook.com

Edited by AdvancedSetup
Corrected font issue
Link to post
Share on other sites

1 hour ago, rn5193 said:

After 7 days contacting Android-support@Malwarebytes.com always no answer.

This is the proper way to contact Malwarebytes.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.