Need Support to Fix Two Concurrent Licenses for Me

[lowellden]

I have a problem and have been waiting for 7 days since filing my support request, with no reply. I bought a license and added to extend my existing license in November, 2021. Then, an auto purchase renewal went through that I did not notice at first, and also has a November 2021 start date, two licenses in total. I need this fixed please for the two licenses to run consecutively, not concurrently, or cancel the auto purchase.

My support ticket number is 3658737.

Thanks!

 

[alvarnell]

Unfortunately, all licensing issues must be solved by support ticket personnel and they are reportedly overwhelmed by the Thanksgiving holiday here in the US, so a 7 day wait isn't unusual right now. The staff will probably double check to make sure that ticket is still in the queue when they come in on Monday.

[Porthos]

I will ask @AdvancedSetup to check on your ticket.

[lowellden]

Thanks very much!

[AdvancedSetup]

Today is Saturday evening. I've sent a request to see if we can get someone to assist. I cannot promise but hopefully by Monday someone can reply to assist.

Thank you @lowellden

 

[lowellden]

Thank you very much!