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Need Support to Fix Two Concurrent Licenses for Me


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I have a problem and have been waiting for 7 days since filing my support request, with no reply. I bought a license and added to extend my existing license in November, 2021. Then, an auto purchase renewal went through that I did not notice at first, and also has a November 2021 start date, two licenses in total. I need this fixed please for the two licenses to run consecutively, not concurrently, or cancel the auto purchase.

My support ticket number is 3658737.

Thanks!

 

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Unfortunately, all licensing issues must be solved by support ticket personnel and they are reportedly overwhelmed by the Thanksgiving holiday here in the US, so a 7 day wait isn't unusual right now. The staff will probably double check to make sure that ticket is still in the queue when they come in on Monday.

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