Vesna Posted December 4, 2021 ID:1491303 Share Posted December 4, 2021 Dear Malwarebytes team, InPlayer has noticed that our primary domain along with its subdomains (*.inplayer.com) have been blocked by Malwarebytes Browser Guard due to riskware concerns. Please see the attached screenshot. We believe that our websites have been wrongfully classified as riskware. I would like to kindly ask you to please re-scan our websites and remove the block as a matter of urgency, as this is negatively impacting our business, reputation and most importantly, our clients' trust. Thank you, Vesna Petrovska, InPlayer Link to post Share on other sites More sharing options...
Staff BjelakovicL Posted December 4, 2021 Staff ID:1491306 Share Posted December 4, 2021 Dear Vesna, The block is due to this file: http://dacast.inplayer.com/wp-content/themes/pstarter19/assets/js/main-script.js VirusTotal scan: https://www.virustotal.com/gui/file/03c711496a17f698dace3b86a3d5d57607cba4e4626b9ac4bcf4f0dbcd3fbdfe Link to post Share on other sites More sharing options...
Vesna Posted December 4, 2021 Author ID:1491312 Share Posted December 4, 2021 Thank you for your response. We are looking into dacast.inplayer.com currently. This finding is unexpected since VirusTotal scans up until this morning did not reveal any issues yet the domain was blocked. The finding relates to a js assets script which is an integral part of the WordPress theme. We're unsure as to why it shows as malware, and whether it is a false-positive, but we're looking into it specifically and will update this space.That said, the block extends to *.inplayer.com. There are multiple unrelated sites under that domain and they are all affected by your block. Would it be possible for your to remove the block for *.inplayer.com, but retain the block for the affected site until we are looking into it? Thank you! Link to post Share on other sites More sharing options...
Staff BjelakovicL Posted December 4, 2021 Staff ID:1491314 Share Posted December 4, 2021 I will unblock all of the domains except: dacast.inplayer.com until the issue is resolved. Link to post Share on other sites More sharing options...
Vesna Posted January 18, 2022 Author ID:1497920 Share Posted January 18, 2022 Dear Malwarebytes team, We have started a new server and restored our website from a clean back up. We scanned it using Wordfence, which found no suspicious files and returned a clean report. However, our website is still blocked by Malwarebytes Browser Guard. When scanning the website with VirusTotal, it is still being reported as malicious. VirusTotal does not reveal the specific files that are causing this issue, but it does reveal that only two security vendors are flagging the URL as malicious. We assumed that the problem might be related to the domain, and not the website, so we waited more than a month in order to let the domain regain its reputation. Unfortunately, it doesn't seem like there are any changes - our website is still blocked. I would like to kindly ask you to please re-scan our website (dacast.inplayer.com) and let us know if there's anything else we need to do on our part in order to get our website unblocked by Malwarebytes. Thank you, Vesna Link to post Share on other sites More sharing options...
Staff Solution BjelakovicL Posted January 18, 2022 Staff Solution ID:1497923 Share Posted January 18, 2022 Dear Vesna, The block will be removed in the next database update. Sorry for the inconvenience. Have a nice day! Link to post Share on other sites More sharing options...
Vesna Posted January 18, 2022 Author ID:1497925 Share Posted January 18, 2022 Dear BjelakovicL, That sounds great. Thank you very much! I'll write an update here and we can close this thread once we've confirmed that our website has been unblocked after the next database update. By the way, when is this update expected to happen? I'm asking so we can know when to check next. Thanks again! Best, Vesna Link to post Share on other sites More sharing options...
Staff BjelakovicL Posted January 18, 2022 Staff ID:1497927 Share Posted January 18, 2022 It should be out by now. Go ahead and try to access the domain and let me know if the problem is resolved. Link to post Share on other sites More sharing options...
Vesna Posted January 18, 2022 Author ID:1497928 Share Posted January 18, 2022 Dear BjelakovicL, Thank you very much for your help. We can confirm that the website is no longer blocked by Malwarebytes Browser Guard. The problem is successfully resolved, so you can close the thread. Thank you, Vesna Link to post Share on other sites More sharing options...
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