I now have two subscription running concurrently. How to fix?

[boulderjoe]

how do i get my second subscription to start after my first subscription ends?

[Porthos]

1 minute ago, boulderjoe said:

how do i get my second subscription to start after my first subscription ends?

Did you buy 2 by accident?

[boulderjoe]

when I took an offer to get both premium and privacy, it said it would extend my current subscription

 

[Porthos]

1 minute ago, boulderjoe said:

when I took an offer to get both premium and privacy, it said it would extend my current subscription

 

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[boulderjoe]

is this issue also why i cannot get Privacy to activate on my macbook?  it keeps saying it needs privacy access that it already has

 

[treed]

I'm not sure that I understand what you're seeing and what has been done. Do you actually have two different license keys? What do you see if you log into my.malwarebytes.com using the e-mail address you used to purchase the subscription(s)? (Please don't post a screenshot that would show your key(s) for all the world to see, just describe what you see.)

What specific error are you seeing in the Privacy app?