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I now have two subscription running concurrently. How to fix?


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1 minute ago, boulderjoe said:

when I took an offer to get both premium and privacy, it said it would extend my current subscription

 

This is one issue only the support desk can address.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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I'm not sure that I understand what you're seeing and what has been done. Do you actually have two different license keys? What do you see if you log into my.malwarebytes.com using the e-mail address you used to purchase the subscription(s)? (Please don't post a screenshot that would show your key(s) for all the world to see, just describe what you see.)

What specific error are you seeing in the Privacy app?

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