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Bluescreen while playing GTA Online


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· OS - Windows 10, 8.1, 8, 7, Vista ? Win 7
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Win 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? pre installed
· Age of system (hardware) 1-10 years
· Age of OS installation - have you re-installed the OS? 1 year

· CPU i7 3770
· Video Card Rx 580
· MotherBoard - (if NOT a laptop)AsRock h61m dgs
· Power Supply - brand & wattage (skip if laptop) 500 w

· System Manufacturer 
· Exact model number (if laptop, check label on bottom)

· Laptop or Desktop? Desktop

SysnativeFileCollectionApp.rar

Edited by AdvancedSetup
Corrected font issue
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Please also do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

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6 hours ago, Porthos said:

Please also do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

There you go! Uploaded the file! Hope it helps you to help me

mbst-grab-results.zip

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  • Root Admin

Hello @Swashn

Let's do the following and see if we can get the computer cleaned up and working better again.

Please temporarily uninstall Avast Antivirus

Then, also uninstall the following programs from your control panel

  • Bonjour
  • CCleaner
  • Java 8 Update 241
  • Wise Care 365

 

 

Current DNS Servers: 192.168.0.1 - 192.168.65.1

Please consider changing your default DNS Server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

  • Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
  • Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
  • OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
  • DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

 

Let's work on getting these devices working properly

==================== Faulty Device Manager Devices ============

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

 

Name: SM-Bus-Controller
Description: SM-Bus-Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

 

The following program along with a couple of others is also faulting. We'll see if generic clean up corrects or if you may need to reinstall the games

Application errors:
==================
Error: (11/27/2021 05:08:15 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Name der fehlerhaften Anwendung: RocketLeague.exe, Version: 1.0.10897.0, Zeitstempel: 0x618c70c1
Name des fehlerhaften Moduls: EOSSDK-Win64-Shipping.dll, Version: 1.13.0.0, Zeitstempel: 0x616a18ef
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000040677f
ID des fehlerhaften Prozesses: 0xb50
Startzeit der fehlerhaften Anwendung: 0x01d7e3a36ce17983
Pfad der fehlerhaften Anwendung: D:\Games\rocketleague\Binaries\Win64\RocketLeague.exe
Pfad des fehlerhaften Moduls: D:\Games\rocketleague\Binaries\Win64\EOSSDK-Win64-Shipping.dll
Berichtskennung: 3a004eb6-4f9c-11ec-acd5-bc5ff45fac69

 

WOW!! - If this is true that's amazing the computer is still running today without severe issues.

BIOS: American Megatrends Inc. P1.40 07/11/2012
Motherboard: ASRock H61M-DGS

 

Are you using both Express VPN and NordVPN ?

 

 

Please answer, address the issues above, and then we'll look at running some generic clean-up work.

 

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