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Adding exclusions...by server address, port number or Win OS executables?


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I recently changed from Carbonite to IDrive for doing a cloud backup of my files on several home computers protected with Malwarebytes Premium. IDrive was added AFTER I already had Malwarebytes installed. Initially, there were no issues in doing backups, either manually or pre-scheduled.

Recently, however, when I went to do a backup (either manually or pre-scheduled), the IDrive process would be terminated within about 30 seconds, leading to a "failure" report on the backup. IDrive suggested turning any anti-virus off; by turning Malwarebytes OFF, I was able to do complete backups so it does appear there is some sort of "conflict" between IDrive and Malwarebytes. However, turning off Malwarebytes off means that I can't do pre-scheduled backups during "off hours" as with Malwarebytes on, it will resort to the same failure. Why it worked initially and is now failing remains a mystery. Curiously, I received no "alerts" that there was any kind of any issue, like the popups you might get when a Pup is blocked, etc.

IDrive sent me a "firewall guidance" document. This includes three areas which might be added as exclusions so that Malwarebytes doesn't kick the IDrive backup process off. IDrive advises, "In case you need to configure firewall permissions manually, allow the following IP addresses, TCP port numbers and executables". These include:

1. Server addresses (five numeric strings, plus one .com web address);

2. One port number;

3. Six .exe executables for Windows OS

Does this mean I have to input ALL of that information into Malwarebytes so no conflict occurs, or is there one or two that will do the trick? I understand how to ALLOW when there is an issue but that's a bunch of information to input!

Curious to see if anyone else has had this issue...some advice and instructions would be GREATLY appreciated! :-)

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Thanks so much for the response. I'm a little bit "computer challenged" when it comes to this kind of stuff, so a couple of questions:

 

1. Under "allow file or folder"...would this be one of the .exe applications listed in #2 below, or the "" listed in server addresses? There are also five (5) numeric strings listed under server addresses as well.

2. Under application...would that be the six .exe items under "Executables for Windows OS" that IDrive sent me? Things like "id_win.exe", "idwutil_000.exe", "id_tray_exe", "id_service_exe", "idevsutil.exe" and "idsync.exe"? Just don't know if it's one in particular or if all six should be added.

Thanks! Sorry to be a bit of a dunce but this is all a bit confusing to a casual user... ;-)

InkedScreenHunter 557_LI.jpg

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