theportal.to incorrectly reported with API abuse message

[portals]

I'm an admin for the site https://theportal.to  — a user recently reported that the site generated an API abuse message after they click the "Enter" button on our site. Anything we can do on our end to clear this? It's a WebGL/Unity app. 

Thank you!

 

 

[gonzo]

The site has been whitelisted. Please allow 15-30 minutes for changes to take effect. Sorry for the inconvenience.

 

[thisconnect]

hi,

this website of one of my clients also shows this warning since a couple of days...

checked the site and can not find any problem with it..

can you whitelist this one too, or tell me what is wrong?

thx

 

 

[gonzo]

I have whitelisted that site as well.

The "API abuse" blocks are due to unnecessary chatter between the browser and the user, triggered by the destination website. This behavior is typical of tech support scams and sites which try to scare a user into going to a site, downloading some piece of software or paying money to fix an issue that does not exist. I have no indication that either of these sites acted in that manner, but the alert/notification behavior crossed a threshold that we considered to be reasonable. Unfortunately, we cannot know the details of the website or the mindset of the user. That makes the threshold hard to define and ends up causing false positives such as these.

As long as the behavior is something that apps like Browser Guard are there to protect users from, it can be easily fixed. If browser vendors become more proactive in protecting users, that will cause website operators to fix similar issues or be blocked.