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MS Office 2016, 0xc0000142 error.


Sniktbub
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Hello,

Could anyone elaborate on the subject of the 0xc0000142 error?

I believe I have messed up my Office installation a little with CCleaner, however any extra info will be much appreciated.

Here's the link to the thread on CCleaner Community Forums:

 

https://community.ccleaner.com/topic/56168-ccleaner-corrupting-office-365-intsallation/


The error causes Office to be stuck at "updating" sometimes, rebooting the computer is the only quick (and temporary, as the bug tends to return next time I start the computer) fix for this problem I've found so far.

I don't believe I can fix it for good without administrative privileges, but I thought I'd ask just in case.

The computer I'm using is running on Windows 7 Professional 64-bit (6.1, build 7601).

Edited by AdvancedSetup
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First, Uninstall ccleaner and stop using it.

2 hours ago, Sniktbub said:

I don't believe I can fix it for good without administrative privileges

You do not have admin privileges on this computer?

Next

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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1 hour ago, AdvancedSetup said:

Without Admin rights on the computer you will not be able to fix it or even provide logs from Farbar that are relative to the needs. You need to have Admin rights in order to repair the computer.

 

Thank you - loud and clear. I wasn't sure.

My IT guy will get back to you, if there is such need.

Sorry for the problem.

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  • 1 month later...
3 minutes ago, Sniktbub said:

The problem appeared to have disappeared on its own after like a week or two of normal usage (web browsing, working with PDFs and MS Office documents, Windows Update and so on).

Sometimes that can happen.

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