Sniktbub Posted November 19, 2021 ID:1489140 Share Posted November 19, 2021 (edited) Hello, Could anyone elaborate on the subject of the 0xc0000142 error? I believe I have messed up my Office installation a little with CCleaner, however any extra info will be much appreciated. Here's the link to the thread on CCleaner Community Forums: https://community.ccleaner.com/topic/56168-ccleaner-corrupting-office-365-intsallation/ The error causes Office to be stuck at "updating" sometimes, rebooting the computer is the only quick (and temporary, as the bug tends to return next time I start the computer) fix for this problem I've found so far. I don't believe I can fix it for good without administrative privileges, but I thought I'd ask just in case. The computer I'm using is running on Windows 7 Professional 64-bit (6.1, build 7601). Edited November 19, 2021 by AdvancedSetup Disabled hyperlink Link to post Share on other sites More sharing options...
Porthos Posted November 19, 2021 ID:1489160 Share Posted November 19, 2021 First, Uninstall ccleaner and stop using it. 2 hours ago, Sniktbub said: I don't believe I can fix it for good without administrative privileges You do not have admin privileges on this computer? Next Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Link to post Share on other sites More sharing options...
Sniktbub Posted November 19, 2021 Author ID:1489170 Share Posted November 19, 2021 CCleaner is not installed, technically - as I've used the portable version. Still, I get what you're saying here, ty. That is correct. No admin privileges on this computer. I am familiar with Farbar --- I'll get back to you on this next week, if that is okay? Link to post Share on other sites More sharing options...
Porthos Posted November 19, 2021 ID:1489171 Share Posted November 19, 2021 3 minutes ago, Sniktbub said: That is correct. No admin privileges on this computer. Why? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 19, 2021 Root Admin ID:1489179 Share Posted November 19, 2021 Without Admin rights on the computer you will not be able to fix it or even provide logs from Farbar that are relative to the needs. You need to have Admin rights in order to repair the computer. Link to post Share on other sites More sharing options...
Sniktbub Posted November 19, 2021 Author ID:1489190 Share Posted November 19, 2021 1 hour ago, AdvancedSetup said: Without Admin rights on the computer you will not be able to fix it or even provide logs from Farbar that are relative to the needs. You need to have Admin rights in order to repair the computer. Thank you - loud and clear. I wasn't sure. My IT guy will get back to you, if there is such need. Sorry for the problem. Link to post Share on other sites More sharing options...
Porthos Posted November 19, 2021 ID:1489200 Share Posted November 19, 2021 1 hour ago, Sniktbub said: My IT guy will get back to you, if there is such need. Sorry for the problem. Guessing this is a work computer. Your IT dept needs to be the one fixing the issue. Link to post Share on other sites More sharing options...
Sniktbub Posted November 19, 2021 Author ID:1489222 Share Posted November 19, 2021 1 hour ago, Porthos said: Guessing this is a work computer. Your IT dept needs to be the one fixing the issue. Yes, Mister Porthos. If he bothers to arrive, I'll bump the thread accordingly. Thank you for your time and contribution - much appreciated. Link to post Share on other sites More sharing options...
Sniktbub Posted January 9, 2022 Author ID:1496792 Share Posted January 9, 2022 The problem appeared to have disappeared on its own after like a week or two of normal usage (web browsing, working with PDFs and MS Office documents, Windows Update and so on). Link to post Share on other sites More sharing options...
Porthos Posted January 9, 2022 ID:1496794 Share Posted January 9, 2022 3 minutes ago, Sniktbub said: The problem appeared to have disappeared on its own after like a week or two of normal usage (web browsing, working with PDFs and MS Office documents, Windows Update and so on). Sometimes that can happen. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 9, 2022 Root Admin ID:1496801 Share Posted January 9, 2022 Topic closed per user request Link to post Share on other sites More sharing options...
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