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How do I review a quarantined item to determine whether to release it - is there a set of instructions I need to read?

Three examples:

  • In gmail, a Malwarebytes question mark appeared next to one of my received emails. The email was valid, and I was expecting a second reply from this address, but haven't heard from them since. How do I look for this email sender in the quarantine list.
  • In ... local\google\chrome\user data\default, the Preferences folder has been quarantined, and is no longer in my folder. That seems like an innocuous folder to remove. Do I restore that folder and if so, how do I identify the preference that is considered a PUP. 
  • See attached image. This long file extension is probably not going to be easy to locate. 

Thank you,

codeseeker

example.jpg

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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14 minutes ago, codeseeker said:

In gmail, a Malwarebytes question mark appeared next to one of my received emails. The email was valid, and I was expecting a second reply from this address, but haven't heard from them since. How do I look for this email sender in the quarantine list.

Malwarebytes does not scan or clean email of any kind.

Edited by Porthos
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11 minutes ago, codeseeker said:

Thanks, I was wrong on that one, it was a google question mark. Good to know for the future and glad you responded. It turns out to be an unauthenticated source mail. The mail was valid, and the action to take, in case anyone else needs to know, is to click the question mark, which opens a support page explaining to send information to a valid sender to authenticate their mail. 

 

 

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