INPS Posted November 16, 2021 ID:1488672 Share Posted November 16, 2021 Hello and thank you for your time. I'm not well versed or comfortable with understanding technical issues and procedures for making system changes or understanding proceedures to record and fix problem in my computer. My issue started almost 1 week ago with RTP \ exploit warnings when opening a MSWord document. AFter a day or 2 it just stopped BUT is now blocking MS Publisher from opening "online". There have been 2 or 3 different types of RTP notifications. I haven't mADE SYSTEM CHANGES; DOWNLOADED ANY NEW SOFTWARE OR PROGRAMS. I don't use any Cloud based programs i.e. OneDrive or sync my computer with any external devices except for having a wireless printer connection. The recent "exploit" information stated something about not allowing my network printer to go "online" and allowing offline doesn't connect or open publisher now also. I have run all malwarebytes AND Windows defender security updates and do that every morning before I do anything else. I have ran windows defender full system and offline scans, as well as daily basic maywarebytes virus scans and also have run Malwarebytes full system scan and nothing reports a virus. I also have run the online windows SFC file health check scan and there were no reported corrupted or changes file found. I also have run the AdwCleaner program and there were no detections; I also ran a system default settings basic repair and when that didn't work I ran a repair with checking to reset all the available options and that didn't change anything. I have also found the malwarebytes support tool and have tried each of the 3 processes and nothing has changed. I've attached the 2 files that were generated and saved to my desktop from doing so. PLEASE HELP mbst-grab-results.zip mbst-fix-results.txt Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2021 ID:1488674 Share Posted November 16, 2021 4 minutes ago, INPS said: PLEASE HELP Do you have the following setting on in advanced exploit system settings? Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488675 Share Posted November 16, 2021 ..... my error, I DIDN'T run in the support tool the delete malwarebytes program and save the license key to my desktop option. Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488676 Share Posted November 16, 2021 YES I DO HAVE THAT SETTING CHECKED Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2021 ID:1488677 Share Posted November 16, 2021 (edited) 3 minutes ago, INPS said: YES I DO HAVE THAT SETTING CHECKED Uncheck it. It is supposed to be off by default. Then see if you have the same issues. Edited November 16, 2021 by Porthos Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488678 Share Posted November 16, 2021 ...... AND just for FYI this is my first time using any type of forum so I'm not versed in the proper ways to respond to message and use these windows to reply Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2021 ID:1488680 Share Posted November 16, 2021 3 minutes ago, INPS said: ...... AND just for FYI this is my first time using any type of forum so I'm not versed in the proper ways to respond to message and use these windows to reply You are doing fine. Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488681 Share Posted November 16, 2021 7 minutes ago, Porthos said: Do you have the following setting on in advanced exploit system settings? 1 minute ago, Porthos said: Uncheck it. It is supposed to be off by default. T%hen see if you have the same issues. I unchecked it and now no RTP notifications. I have had that setting checked since I have used this computer for a little over 1 year now and never had this happen before. I always thought that setting was to block hackers from gaining access when I'm using the internet. Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488682 Share Posted November 16, 2021 THANK YOU Porthos "my brother". I say that because I incorporate and use "D'Artagnan" as \ in some of my various user account registration information. Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2021 ID:1488685 Share Posted November 16, 2021 1 minute ago, INPS said: I have had that setting checked since I have used this computer for a little over 1 year now and never had this happen before. Exploit protection has been hardened and some of the really aggressive settings are in that setting now. Default settings are the way they are to be the most protective with the least false positives. Again, that setting is not on by default. There are a few settings users people add to fell more protected and just create false positives. Just like these settings should not be enabled either. Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488686 Share Posted November 16, 2021 OK - THANK YOU - YES - I did notice that default setting change AND turned them on again. I'm thinking that you say ALSO turn them off now ...... Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2021 ID:1488689 Share Posted November 16, 2021 3 minutes ago, INPS said: OK - THANK YOU - YES - I did notice that default setting change AND turned them on again. I'm thinking that you say ALSO turn them off now ...... Many issues we encounter here on the forums are from users who change defaults. Malwarebytes developers work hard to maintain a balance between protection and functionality in Malwarebytes. Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488691 Share Posted November 16, 2021 1 minute ago, Porthos said: Many issues we encounter here on the forums are from users who change defaults. Malwarebytes developers work hard to maintain a balance between protection and functionality in Malwarebytes. YES - And I am grateful to them AND you for your help and guidance. I have made those setting changes and expect that I should be fine now. Thank You again and I send wishes for a good and happy holiday season to you and yours ......... Link to post Share on other sites More sharing options...
Porthos Posted November 16, 2021 ID:1488692 Share Posted November 16, 2021 1 minute ago, INPS said: I send wishes for a good and happy holiday season to you and yours ......... Same to you. Link to post Share on other sites More sharing options...
INPS Posted November 16, 2021 Author ID:1488693 Share Posted November 16, 2021 1 minute ago, Porthos said: Same to you. I will exit and say Thank You and have a good day....... Link to post Share on other sites More sharing options...
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