Malwarebytes Privacy VPN and Microsoft Store

[HAYWIRE]

Seems like since the last update, not sure if it was Windows or MB Privacy, MS Store no longer works when VPN is on. Launches but keeps on saying that I am offline even when I am not, turning off VPN, MS Store starts working again. Let me know what information you may need to get this sorted out. 
OS: Widows 10 Version 21H1 Build 19043.1288
VPN: Malwarebytes Privacy VPN Version 3.9.0.729
MS Store: Version 12107.1001.15.0
Server: Singapore
Auto Connect: Enabled
Tunnel Driver: Wintun

CPU: R5 3600
GPU: GTX 1080
Mobo: MSI MPG B550 Edge Wi-Fi
Bios: 1.72.

Left other settings as default. Doesn't matter which ISP I use (I got two different ISPs, yes). 

[Porthos]

3 hours ago, HAYWIRE said:

Seems like since the last update, not sure if it was Windows or MB Privacy, MS Store no longer works when VPN is on.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[HAYWIRE]

1 hour ago, Porthos said:

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

Here it is. Also, just to add, this is a newly formatted PC. I came from Windows 11, I initially thought it was a problem with 11's new MS Store, but it seems like it is affecting this Windows 10 install too. 

mbst-grab-results.zip

[Porthos]

3 minutes ago, HAYWIRE said:

Here it is.

Restart the computer and try again.

Quote

Pending File Rename Operations
========================================
C:\Windows\system32\SET6BD9.tmp                                                      

Pending Windows Update Reboot
========================================
A reboot is pending
Windows Update: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

 

[HAYWIRE]

1 minute ago, Porthos said:

Restart the computer and try again.

 

Going to need to get back to you in the morning if you think a reboot would fix it. I'm currently running a few disk encryptions and I do not want to stop them while they are running. I doubt a reboot would fix it, as I have been updating it a few times now with reboots and MS store hasn't work at all. :(

I will gladly reboot again once this is done and get back to you with a new set of logs. Thanks for the response. Have a good one! 

[Porthos]

1 minute ago, HAYWIRE said:

Going to need to get back to you in the morning if you think a reboot would fix it.

Not saying it will but one of the reboots is from a Windows update that needs to get done.

 

10 minutes ago, HAYWIRE said:

Also, just to add, this is a newly formatted PC.

For a newly formatted PC, it sure has a lot of system errors.

I do not have issues with the store with the VPN enabled. Are you using the default VPN settings or did you make changes.

 

 

 

[HAYWIRE]

9 hours ago, Porthos said:

Not saying it will but one of the reboots is from a Windows update that needs to get done.

 

For a newly formatted PC, it sure has a lot of system errors.

I do not have issues with the store with the VPN enabled. Are you using the default VPN settings or did you make changes.

 

 

 

I did the reboot this morning and checked and it's still doing the same thing unfortunately. 

Not sure about the errors but this is a newly formatted PC, yes.
I only changed the driver from MBtun to Wintun and that's about it. 

Do you want a new set of logs? 

[Porthos]

@AdvancedSetup will assist you soon.

[AdvancedSetup]

Hello @HAYWIRE

Please do the following for me and let me know if the issue remains or not.

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

[HAYWIRE]

8 hours ago, AdvancedSetup said:

Hello @HAYWIRE

Please do the following for me and let me know if the issue remains or not.

 

 

Can you please do the following?

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes
• NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete

After the restart please do the following

• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

Hi, I can no longer run this tool. When I open it, it just automatically closes? Any ideas? 

[AdvancedSetup]

Well that's not looking good. Please try the following @HAYWIRE

 

 

Please do the following so that we can get started and see what's going on.

The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.

There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions

Download and launch Farbar Recovery Scan Tool

1. Download the Farbar Recovery Scan Tool
   Do not click on any Ads.
    
2. Locate the file you downloaded on your computer.
   Downloaded files are often saved to the Downloads folder.
    
3. Double-click the downloaded file to run the Farbar Recovery Scan Tool.
   
   
    
4. A Windows protected your PC notification may appear. This notification is from the Windows Defender SmartScreen Filter which prevents unfamiliar apps from running on your PC.
   Disable smart screen ONLY if it interferes with software we may have to use:  What is SmartScreen and how can it help protect me?
   
        a.  Click More info.
   
   
        b.  Click Run anyway.
   
   
5. When the User Account Control window appears, click Yes.
   
   
   
    
6. To accept the Disclaimer of warranty, click Yes.
   
   
   
    
7. Ensure only the boxes listed below are checked
   
   

   Registry  Services  Drivers
   Processes  Internet  One month
   Addition.txt
   
   
   
    

8. Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
   Please remember to re-enable any Antivirus software when we are finished running scans
   
   Click Scan. The scan may take a few minutes to complete.
   
   
    

9. When the scan completes, Farbar Recovery Scan Tool shows two messages:

• Scan completed. FRST.txt is saved in the same directory FRST is located.
  
  

• Addition.txt is saved in the same directory FRST is located.
  
  
   

• Click OK to close each message window

 

Please attach both of those logs on your next reply, DO NOT copy/paste the contents of the logs directly

 

 

Thank you

 

 

[HAYWIRE]

Hi @AdvancedSetup. Thank you for the responses. I got this sorted out. I was using Wintun driver as it was faster somehow for me, I returned to using the Mbtun driver and Windows MS Store loaded up. Hopefully, it keeps doing that. 

[AdvancedSetup]

If you're satisfied then okay @HAYWIRE but rather odd for the MBST tool to not run.

If you do change your mind and want us to review your system please go ahead and post back the requested Farbar logs.

Otherwise, please have a great upcoming weekend and stay safe out there

Cheers

 

[AdvancedSetup]

Glad we could help.

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