Jump to content

multiple issues, started with Run-time error '372' vbalsgrid6.ocx


Recommended Posts

I got a call from my brother who's having the PC problems. It certainly sounds like a serious spyware infection. just to give some background:

I have worked on PCs for about 24 years. about 14 years of that as IT support, including 10 as an IT manager and Tech Support Manager. I've worked on all different Windows and many different Unix/Linux Distros, little bit of Mac; all kinds of hardware. Over the past three years I've had quite a few experiences with spyware and during this time found MBAM and have loved it. Sometimes it will clean a system in minutes and other times it takes quite a bit more work but in the end we win. I had one a couple months ago that turned out to be a nasty root-kit virus that was my worst one yet. It took a week to fully resolve and I even got help from you guys on the MBAM support forum which made the difference in the end.

Anyway, here's where we stand. My brother (in Colorado) calls me (in California) with a suspected spyware infection. He's on a clone PC, and AMD processor w/ 2GB RAM, Windows XP Home w/ SP3. He was having web page redirection and a bunch of wacky problems, including components like the NIC not detected so he's also lost his web access on that PC. He has another PC there that he can get e-mail on and also pull stuff from the web.

I figured we'd load MBAM and be done with it. I e-mailed him the link. He downloaded it and tried to install. he got the following error:

Run-time error '372' vbalsgrid6.ocx, Which I have seen mentioned elsewhere on the support forum but I can't see any conclusive final recommendation for how to handle it. BTW we also tried installing from Safe mode but same result. I had him try to search for vbalsgrid6.ocx but search wouldn't come up in regular or safe mode. So I had him go to a command prompt window and run dir /s and it found only one copy under the MBAM prog folder.

I started thinking that we'd just need to pull the HJT log and start this thread to request help but even that didn't work. We downloaded the HJT installer and it looked like it was installing but then it wouldn't run. I had him go back and download the executable and run it straight from the flash drive and it did look like it was starting up and we did scan and create the log file but Notepad never came up.

I don't believe in giving up so I felt it was time to seek your help directly. I certainly don't want him to take it down to some PC shop where some knuckleheads can just wipe the drive and loose his data.

Please recommend where we go from here. Is there a recent way to handle the VBALSGRID6.OCX problem and just get teh MBAM up and going?



Link to post
Share on other sites


Download DDS and save it to your desktop from here or here or here.

Disable any script blocker, and then double click dds.scr to run the tool.

  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt

    [*]Save both reports to your desktop. Post them back to your topic.

Download GMER here by clicking download exe -button and then saving it your desktop:

  • Double-click .exe that you downloaded
  • Click rootkit-tab and then scan.
  • Don't check
    Show All
    box while scanning in progress!
  • When scanning is ready, click Copy.
  • This copies log to clipboard
  • Post log in your reply.

Link to post
Share on other sites

  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.