4.4.10 issue detecting Win10 firewall as ON

[CristianCP]

Hi!

For a few days now everytime I start or restart my PC, when I open Malwarebytes the new feature called "security advisor" informs me that I have Windows Defender Firewall OFF.

Once I click the button "view details" it opens the Windows Firewall page in windows where I can see that everything is TURNED ON as I've set it like this for ages now. As soon as I close the Firewall page/window, Malwarebytes suddenly tells me I am now protected and everything is OK. Now this is really silly it doesn't detect the firewall as being on. I haven't touched any firewall setting in ages.

Can you please tell me how to fix this bug? I remember there was a repair / uninstall and reinstall tool for Malwarebytes, could you provide me the link to the updated version of this tool? I can't seem to find it. Maybe something is not working properly detecting it in time.

 

Thanks for helping me out.

[Malwarebytes]

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[Porthos]

6 minutes ago, CristianCP said:

I remember there was a repair / uninstall and reinstall tool for Malwarebytes, could you provide me the link to the updated version of this tool? I can't seem to find it. Maybe something is not working properly detecting it in time.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please close all browsers and programs before running the tool. Right click and quit MB from the system tray also.

[CristianCP]

Hello, I will start the support tool and return with an answer if this fixed it or not. Thank you!

I also noticed some others are reporting the same issue here in this thread, the last post from Friday has exactly same behavior as I have but I am on Windows 10 with all updates installed.

 

[CristianCP]

I have used the Malwarebytes Support Tool to clean uninstall Malwarebytes and to reinstall it back.

One problem though, it also prompted me to install Malwarebytes Privacy which I did not pay for ask for without giving me the permission to refuse installing this VPN software.

I do not use VPN at all because it's not really necessary in my situation so after reinstalling Malwarebytes I restarted PC and uninstalled Malwarebytes Privacy and Tunnel Driver afterwards.

I  have checked if the false warning that I am not full protected still shows up after a restart and it is no longer showing up wrongly. It is showing that I am fully protected without telling me to check firewall settings like it was before. That is for now. I will return tomorrow with a reply in case the bug reappears.

Thank you!

Edited November 9, 2021 by CristianCP

[H4V0C]

Hello @CristianCP thank you for taking the time to report this issue. I can confirm the problem that you've reported regarding the firewall status is a bug that we're aware of. We hope to have this resolved in one of our upcoming updates. Thanks!

Edited November 9, 2021 by H4V0C

[CristianCP]

20 hours ago, H4V0C said:

Hello @CristianCP thank you for taking the time to report this issue. I can confirm the problem that you've reported regarding the firewall status is a bug that we're aware of. We hope to have this resolved in one of our upcoming updates. Thanks!

Hello!

Good to know that you have identified this bug and a fix is on the way. In the meanwhile, today after that clean install from yesterday the bug showed up again. Same behavior, clicking "view details" then "view settings" makes everything "green" and "fully protected".

Screens so you can see the bug in action from me.

Thanks, looking forward for the fix.

Edited November 10, 2021 by CristianCP

[Steve1982]

I have the same issue.

After a restart MBAM reports "Careful, you're not fully protected" (clicking "View details" then reports that Windows firewall is off although it's definitely on). If I simply just wait a few minutes without doing anything the message automatically changes to "Great job! You're fully protected" (without opening Windows Firewall).

[H4V0C]

Thank you for the feedback, and our apologies for the inconvenience this bug has caused. I'm happy to report that we're actively working on this and hope to release the fix in the next couple weeks.