Massive Comcast Xfinity outage disconnects TV and internet across the US

[David H. Lipman]

Massive Comcast Xfinity outage disconnects TV and internet across the US

 

Quote

This morning many Comcast Xfinity subscribers woke up without their usual services. Reports indicate the system is down, or at least unsteady, in areas stretching from Chicago to Philadelphia, New Jersey, and South Carolina. Looking at DownDetector, issues had been reported earlier in the Bay Area, but it’s unclear if those are connected to the problems people are having right now.

A message on the company’s outage status page (if you can reach it, which many people apparently can’t) notes there is an issue and currently says it will be resolved at 10:49AM ET, without revealing why there’s such a specific timeline. There are also reports that most can’t get through to phone support either. The Verge has contacted Comcast for a comment on the problem and will update this article once more information is available.

Some people, like me, have been able to get online this morning without an issue while using Comcast’s cable internet, but the number of reports from home and business customers alike shows the issue is widespread.

 

There are reports of services coming back online, and some people have had success simply resetting their modems, but so far we haven’t been able to confirm what steps will help you reconnect.

 

Those I know on Comcast, are now back online.

 

[1PW]

https://www.cnn.com/2021/11/09/tech/comcast-xfinity-outage/index.html

We in the NorCal area were stricken with a lengthy "pre-outage" Monday evening. Downdetector Xfinity also documented that ~90+ minute baseband loss which may have been remotely related to an atmospheric stream passing through. That late Monday outage seemed to also coincide with similar Verizon and AT&T outages.

If history teaches us anything, it seems highly unlikely that a detailed root cause statement will be forthcoming from any of these common carriers.

It seems as we should be escalating our concerns as more "landline" subscribers are permanently terminating in favor of their awful cell phone replacements. When I lost my Comcast/Xfinity baseband, I also lost my Verizon Wireless service. 911?

 

[AdvancedSetup]

Sad how much of our lives are tied to either a Cable or Network connection these days.

 

[David H. Lipman]

Verizon FiOS has been very stable.  Even during SuperStorm Sandy I had telephone and Internet service (by the use of UPS Equipment) while all the wired land lines and cell towers were all down.

I can concur with the the CNN article that by ~0930 hrs Comcast XFinity was up as expect here in NJ.

 

[mountaintree16]

On 11/9/2021 at 4:25 PM, AdvancedSetup said:

Sad how much of our lives are tied to either a Cable or Network connection these days.

 

I agree!