Very Slow Startup Time

[Marctwang]

According to Glary Utility Startup Manager, MB is taking from 50-80 seconds to startup. Seems way too slow. I did a clean uninstall and reinstall through the support tool but the problem persists. Any help appreciated.

[Porthos]

Just now, Marctwang said:

I did a clean uninstall and reinstall through the support tool but the problem persists. Any help appreciated.

Please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

 

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thanks

[Marctwang]

mbst-grab-results.zip

[AdvancedSetup]

Hello @Marctwang

The logs indicate your computer has a lot of faulting applications as well as missing files and other issues. None of these are related to malware threats that I see but they're also not related to our program.

If you like I can help you do some generic computer clean up and see if that helps. Let me know if you'd like assistance with that.

Thanks

 

 

 

Application errors:
==================
Error: (11/08/2021 08:35:31 AM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: DESKTOP-FP9OBPN)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (11/08/2021 08:32:35 AM) (Source: SideBySide) (EventID: 33) (User: )
Description: Activation context generation failed for "C:\Windows\Installer\{F1FFBA3D-C08F-41E4-98B2-07144A4928A9}\recordingmanager.exe".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (11/08/2021 08:31:30 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: KNDBWM.exe, version: 3.1021.524.1, time stamp: 0x60ab4441
Faulting module name: KNDBWM.exe, version: 3.1021.524.1, time stamp: 0x60ab4441
Exception code: 0xc0000005
Fault offset: 0x000000000007a104
Faulting process id: 0x28f8
Faulting application start time: 0x01d7d4be1505d031
Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KNDBWM.exe
Faulting module path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KNDBWM.exe
Report Id: dd4dbfaa-1dc6-4bb0-8a8a-ccdd38499e0e
Faulting package full name:
Faulting package-relative application ID:

Error: (11/07/2021 08:32:00 PM) (Source: Acronis Scheduler) (EventID: 1) (User: DESKTOP-FP9OBPN)
Description: Scheduler failed to run task  with GUID '1A7779C8-8294-4740-8160-E7D888EB3738' because of error 3 (The system cannot find the path specified).

Error: (11/07/2021 05:33:37 PM) (Source: Acronis Scheduler) (EventID: 1) (User: DESKTOP-FP9OBPN)
Description: Scheduler failed to run task  with GUID '35CD6FD7-EB08-40BF-9D7B-33B0535CBF1B' because of error 3 (The system cannot find the path specified).

Error: (11/07/2021 05:32:00 PM) (Source: Acronis Scheduler) (EventID: 1) (User: DESKTOP-FP9OBPN)
Description: Scheduler failed to run task  with GUID '1A7779C8-8294-4740-8160-E7D888EB3738' because of error 3 (The system cannot find the path specified).

Error: (11/07/2021 02:38:15 PM) (Source: Microsoft-Windows-PerfNet) (EventID: 2004) (User: DESKTOP-FP9OBPN)
Description: Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

Error: (11/07/2021 02:34:14 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: KNDBWM.exe, version: 3.1021.524.1, time stamp: 0x60ab4441
Faulting module name: KNDBWM.exe, version: 3.1021.524.1, time stamp: 0x60ab4441
Exception code: 0xc0000005
Fault offset: 0x000000000007a104
Faulting process id: 0x24a4
Faulting application start time: 0x01d7d42796b97172
Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KNDBWM.exe
Faulting module path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KNDBWM.exe
Report Id: 3c2a6053-237c-4a1e-a394-ff8f336bcd66
Faulting package full name:
Faulting package-relative application ID:

System errors:
=============
Error: (11/08/2021 08:34:33 AM) (Source: Service Control Manager) (EventID: 7023) (User: )
Description: The Energy Server Service queencreek service terminated with the following error:
{Volume Shadow Copy Service}
The system is now ready for hibernation.

Error: (11/08/2021 08:33:21 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Browser service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (11/08/2021 08:33:21 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Browser service to connect.

Error: (11/08/2021 08:33:20 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Browser service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (11/08/2021 08:33:20 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Browser service to connect.

Error: (11/08/2021 08:33:14 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Browser service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Error: (11/08/2021 08:33:14 AM) (Source: Service Control Manager) (EventID: 7009) (User: )
Description: A timeout was reached (60000 milliseconds) while waiting for the Browser service to connect.

Error: (11/08/2021 08:33:14 AM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The Browser service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Windows Defender:
================
Date: 2021-10-24 09:51:34
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=PUADlManager:Win32/OpenDownloadManager&threatid=312003&enterprise=0
Name: PUADlManager:Win32/OpenDownloadManager
Severity: Low
Category: Potentially Unwanted Software
Path: file:_E:\Downloads-\Installer.exe
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Windows\explorer.exe
Security intelligence Version: AV: 1.351.755.0, AS: 1.351.755.0, NIS: 1.351.755.0
Engine Version: AM: 1.1.18600.4, NIS: 1.1.18600.4

Date: 2021-10-17 09:05:24
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Misleading:Win32/Lodi&threatid=240849&enterprise=0
Name: Misleading:Win32/Lodi
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Program Files (x86)\Glary Utilities 5\Integrator.exe; file:_C:\Windows\Temp\TmpAD9B.tmp
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Program Files (x86)\Glary Utilities 5\Initialize.exe
Security intelligence Version: AV: 1.351.534.0, AS: 1.351.534.0, NIS: 1.351.534.0
Engine Version: AM: 1.1.18600.4, NIS: 1.1.18600.4

Date: 2021-10-16 21:47:24
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Misleading:Win32/Lodi&threatid=240849&enterprise=0
Name: Misleading:Win32/Lodi
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Program Files (x86)\Glary Utilities 5\Integrator.exe; file:_C:\Windows\Temp\TmpAD9B.tmp
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Program Files (x86)\Glary Utilities 5\StartupManager.exe
Security intelligence Version: AV: 1.351.534.0, AS: 1.351.534.0, NIS: 1.351.534.0
Engine Version: AM: 1.1.18600.4, NIS: 1.1.18600.4

Date: 2021-10-16 21:42:30
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Misleading:Win32/Lodi&threatid=240849&enterprise=0
Name: Misleading:Win32/Lodi
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Program Files (x86)\Glary Utilities 5\Integrator.exe; file:_C:\Windows\Temp\TmpAD9B.tmp
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Program Files (x86)\Glary Utilities 5\StartupManager.exe
Security intelligence Version: AV: 1.351.534.0, AS: 1.351.534.0, NIS: 1.351.534.0
Engine Version: AM: 1.1.18600.4, NIS: 1.1.18600.4

Date: 2021-10-16 19:25:16
Description:
Microsoft Defender Antivirus has detected malware or other potentially unwanted software.
For more information please see the following:
https://go.microsoft.com/fwlink/?linkid=37020&name=Misleading:Win32/Lodi&threatid=240849&enterprise=0
Name: Misleading:Win32/Lodi
Severity: Low
Category: Potentially Unwanted Software
Path: file:_C:\Program Files (x86)\Glary Utilities 5\Integrator.exe; file:_C:\Windows\Temp\TmpAD9B.tmp
Detection Origin: Local machine
Detection Type: Concrete
Detection Source: Real-Time Protection
Process Name: C:\Program Files (x86)\Glary Utilities 5\Initialize.exe
Security intelligence Version: AV: 1.351.534.0, AS: 1.351.534.0, NIS: 1.351.534.0
Engine Version: AM: 1.1.18600.4, NIS: 1.1.18600.4
Event[0]:

Date: 2021-11-05 19:34:42
Description:
Microsoft Defender Antivirus has encountered an error trying to load security intelligence and will attempt reverting back to a known-good version.
Security intelligence Attempted: Backup
Error Code: 0x80004004
Error description: Operation aborted
Security intelligence version: 1.351.755.0;1.351.755.0
Engine version: 1.1.18600.4

Date: 2021-11-05 19:34:41
Description:
Microsoft Defender Antivirus has encountered an error trying to load security intelligence and will attempt reverting back to a known-good version.
Security intelligence Attempted: Current
Error Code: 0x80004004
Error description: Operation aborted
Security intelligence version: 1.353.94.0;1.353.94.0
Engine version: 1.1.18700.4

Date: 2021-10-20 12:22:26
Description:
Microsoft Defender Antivirus has encountered an error trying to load security intelligence and will attempt reverting back to a known-good version.
Security intelligence Attempted: Backup
Error Code: 0x80004004
Error description: Operation aborted
Security intelligence version: 1.349.1819.0;1.349.1819.0
Engine version: 1.1.18500.10

Date: 2021-10-20 12:22:25
Description:
Microsoft Defender Antivirus has encountered an error trying to load security intelligence and will attempt reverting back to a known-good version.
Security intelligence Attempted: Current
Error Code: 0x80004004
Error description: Operation aborted
Security intelligence version: 1.351.633.0;1.351.633.0
Engine version: 1.1.18600.4

Date: 2021-10-18 14:17:28
Description:
Microsoft Defender Antivirus Real-Time Protection feature has encountered an error and failed.
Feature: Network Inspection System
Error Code: 0x8007045b
Error description: A system shutdown is in progress.
Reason: The system is missing updates that are required for running Network Inspection System.  Install the required updates and restart the device.

 

[AdvancedSetup]

I would recommend you go to Control Panel, Programs, Programs and Features and uninstall the following

Bonjour

CCleaner (this will not change loading speed but it is no longer a recommended program by computer experts)

 

Please setup exclusions for the following programs

Acronis Cyber Protect Home Office
SUPERAntiSpyware

https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

 

Not sure what this is as the entry is set to Hidden so it doesn't show in Add/Remove for programs. You need to look into the Registry for it and see if you can find more details about it.

. . (HKLM\...\{B994CB81-2376-4BF3-9648-DA8736384B26}) (Version: 7.1 - Intel) Hidden

 

Let me know if you'd like further assistance on clean up

Cheers