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Can't verify a new account


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I just helped a relative create a Malwarebytes account.  When we logged on, we received a verification number.  When we entered it, it wasn't accepted.  We tried twice more, received two more verification numbers, and neither were accepted.  This left us with the message "Account is locked.  Contact the support." How do we unlock the account?

 

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Just now, Humots said:

Contact the support." How do we unlock the account?

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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