I cannot switch off autorenew

[Quackers]

I cannot switch off autorenew

 

I have tried 2 different PCs, and different browsers on those PCs, any attempt to deactivate autorenew in billing is generating a website error, stating 'error has occurred, please try again later'

 

I note other customers reporting the same.

Is this a scurrilous money grab from MWB, or are they unaware of issues with their billing systems?

[Malwarebytes]

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[Porthos]

7 hours ago, Quackers said:

I cannot switch off autorenew

I understand the want for turning off auto renew but it is a subscription that was purchased. Some have had issues renewing when auto renew was disabled but that is a hassle for a later date.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[Quackers]

I've contacted support, the reason i wish to cancel autorenew, is that the sub is meant to reissue next week. i bought a vastly cheaper annual licence recently, deactivated the old one, activated the new one.

I don't wish to pay twice, due to MWB  billing me when i have a valid and paid for sub already active.

Given various other threads, and threads I am reading elsewhere, it might appear this is a wider issue, can anyone confirm they are able to switch off autorenew at all?

If the function is completely broken, and billing is taken, it will be  matter for the financial ombudsman if payment is not refunded.

[Porthos]

Just use the link I offered to create a support ticket and they can take care of you.

 

[AdvancedSetup]

Hello @Quackers

Please see if this information helps or not. If not then follow the directions from @Porthos to create a Support Ticket and someone will assist you further.

 

Turn off or on auto renewal on your Malwarebytes subscription

https://support.malwarebytes.com/hc/en-us/articles/360044589954

 

Thank you

 

[Quackers]

Yes the pencil is present, when you click it, it asks for a reason why, no matter what reason is chosen it fails to switch off the autorenew, you are forced into aurorenew, and currently can't deactivate it.

Try it yourself, see if anyone has success, and if they do please post the windows version and browser they managed to have success with!

[AdvancedSetup]

Unfortunately I cannot try it. I don't have any paid subscription and I don't have access to licensing as support does.

Perhaps try another browser? If you still cannot get it to work then please do create the support ticket and someone will assist you.

Thank you again