SallyP Posted November 5, 2021 ID:1487103 Share Posted November 5, 2021 in my detection history, it keeps showing exploit payload process blocked, when I use word.doc. so I can not use word program properly Link to post Share on other sites More sharing options...
Porthos Posted November 5, 2021 ID:1487104 Share Posted November 5, 2021 1 minute ago, SallyP said: in my detection history, it keeps showing exploit payload process blocked, when I use word.doc. so I can not use word program properly Please export the log and post it here . Link to post Share on other sites More sharing options...
SallyP Posted November 5, 2021 Author ID:1487105 Share Posted November 5, 2021 sorry, I can not use office work and excel, because my exploit blocked Link to post Share on other sites More sharing options...
SallyP Posted November 5, 2021 Author ID:1487106 Share Posted November 5, 2021 Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 11/3/21 Protection Event Time: 7:02 PM Log File: 1881957e-3cfa-11ec-8f5a-84a93e444569.json -Software Information- Version: 4.4.10.144 Components Version: 1.0.1499 Update Package Version: 1.0.46742 License: Premium -System Information- OS: Windows 10 (Build 19041.1288) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Malware.Exploit.Agent - Exploit payload process blocked, C:\Windows\splwow64.exe C:\Windows\splwow64.exe 8192, Blocked, 0, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Application Behavior Protection Protection Technique: Exploit payload process blocked File Name: C:\Windows\splwow64.exe C:\Windows\splwow64.exe 8192 URL: (end) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 6, 2021 Root Admin ID:1487114 Share Posted November 6, 2021 Hello @SallyP Let us get some logs please so that we can check on things for you. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
SallyP Posted November 8, 2021 Author ID:1487406 Share Posted November 8, 2021 I dropped my laptop to a computer store on Saturday. I will provide the information you enquired after I got my computer back. thank you Link to post Share on other sites More sharing options...
Porthos Posted November 8, 2021 ID:1487415 Share Posted November 8, 2021 1 hour ago, SallyP said: I dropped my laptop to a computer store on Saturday. I will provide the information you enquired after I got my computer back. thank you I hope you did not take it in due to this issue. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 9, 2021 Root Admin ID:1487516 Share Posted November 9, 2021 Once the laptop returns please do a Clean Removal and Reinstall of Malwarebytes and let us know if the alert is still happening @SallyP Can you please do the following? Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click the CLEAN button and follow the onscreen instructions to reinstall Malwarebytes NOTE: Please have patience as it can take a while to remove and reinstall. The computer will restart to complete After the restart please do the following Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
SallyP Posted November 9, 2021 Author ID:1487517 Share Posted November 9, 2021 okay. I will do that. if it is still happened, I will let you know. thanks. Link to post Share on other sites More sharing options...
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