Malwarebytes Premium Deactivation?

[PaddyD]

I just got a license deactivation notification again for the 2nd time this year.   I have 4 active licenses.   What is going on?

[AdvancedSetup]

Hello @PaddyD

You should be able to manage your account from the My Account page.

https://support.malwarebytes.com/hc/en-us/categories/360002458094-My-Account

 

[PaddyD]

They showed back up but all my licenses are deactivate.   what the heck is going on there?

[PaddyD]

look I have been using this for years and it's getting deactivated and you sent me a form email.  

[AdvancedSetup]

I did not send you a form email. I sent you links to the My Account page with information on where and how you can manage the license.

If you want we can collect logs and review the logs to see if we can determine why

Please create a Support Ticket and one of our Agents will be happy to assist you further.

https://support.malwarebytes.com/hc/en-us/requests/new

Please collect the logs and attach them to your ticket

 

 

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file to your Support ticket.

Thank you