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Licensing issue for MWB lifetime / perpetual / never expires license

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I have been using MWB for years now, starting with version 2, where I purchased a lifetime / perpetual / never expires license for my single copy I use on my PC. Now that MWB has upgraded itself over time to  MWB 4.4.9 it is warning me that my subscription will have to be "renewed" in order to maintain real-time protection. Can anyone explain why this is happening? This doesn't seem right or fair to me.



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  • Root Admin

Hello @josephlevin

Please show me a screenshot of what you're seeing.

Also, please gather logs for me to review so that I can assist you further. The lifetime license should not be alerting about anything. I'm using multiple lifetime licenses myself on multiple machines with no issues.



To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you


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