Why Malwarebyte's privacy VPN is not covered by my account

[FarFar]

 

 

I went into my malware account from my iPad.

Here I was presented with an ad for Malwarebytes privacy VPN

I'd like to plug it in.

When I wanted to download it I was referred to a blank page.

 

I'm confused

 

You write:

Update to the latest version of Malwarebytes Premium or Malwarebytes Privacy

 

From <https://my.malwarebytes.com/en/subscriptions#active>

 

Is that a mistake?

Is Malwarebyte's privacy VPN not included in my subscription

Isn't it a virus catcher

And in that case. Is there a Malwarebyte for iPad?

 

[Porthos]

16 minutes ago, FarFar said:

Is Malwarebyte's privacy VPN not included in my subscription

It is a a separate program with its own subscription.

16 minutes ago, FarFar said:

Isn't it a virus catcher

NO

 

16 minutes ago, FarFar said:

Is there a Malwarebyte for iPad?

Windows 7 (or higher), macOS Catalina 10.15.4 (or higher), iOS 13 (or higher), Android 7 (or higher)

Q: Can I use this on an iPad?

A: You can use Privacy on an iPad, although the display is not yet optimized for an iPad screen.

Edited November 2, 2021 by Porthos

[alvarnell]

1 hour ago, FarFar said:

When I wanted to download it I was referred to a blank page.

Perhaps you went to the Privacy for Mac download site.

You might be interested in reading through https://forums.malwarebytes.com/topic/272834-malwarebytes-privacy-for-ios-faq/

[gatortail]

@FarFar v1.5 of iOS Privacy was just released today and it includes a more optimized experience for iPads and Dark mode.

[FarFar]

Can v1.5 of iOS Privacy be used for iPad and where can I download it?
Can it be connected to a MalwareByte Premium subscription?
It's not available at Applestore 
 

[Porthos]

11 minutes ago, FarFar said:

It's not available at Applestore 

Q: Why can't I find the app in the App Store?

A: The app has been released to 166 countries/regions.  If you don't see it available your country may be under an embargo.

11 minutes ago, FarFar said:

Can it be connected to a MalwareByte Premium subscription?

If available to you it can bee added for an additional cost. Malwarebytes Privacy the VPN is a separate program from Malwarebytes Premium the antivirus.

[gatortail]

You should be able to upgrade your account to a bundle of Premium + Privacy after signing into your Account (https://my.malwarebytes.com/en/login).  Or did you purchase your Premium subscription thru Apple store?  If so, then you would need to purchase Privacy separately.  We can only bundle the two products if purchased via our website at present.

As noted above, if you live in a country that is embargoed then unfortunately Privacy would not be available.

[FarFar]

I bought my license from Malvarebytes.

When I follow your link I get into my account where I can see 2 devices I already share the license with.

When I choose one: Malwarebytes Premium gets

I offered a Mac option leading to a blank page.

Otherwise, the option is a Malwarebytes Privacy VPN with 7 days trial. I do not choose it.

I do not see anyone at any time: Malwarebytes Privacy VPN v1.5

 

Is Denmark under embargo?

what am I doing wrong? 

 

Edited November 4, 2021 by AdvancedSetup
corrected font issue

[mmeagan25]

Hi @FarFar

Here are some FAQ's regarding Privacy for iOS, you will see at the bottom that Denmark is an available country - 

 

Here are the activation instructions on how to activate your iOS device using your My Account if you haven't gone through these steps yet, please try - https://support.malwarebytes.com/hc/en-us/articles/1500006505941-Activate-Malwarebytes-Privacy-using-My-Account-on-iOS

What browser are you using when trying to log in? Any screenshots you can provide of what you are seeing will be really helpful.

I can also review your account details to make sure everything is correct, please send me a private message with the email you are currently using for your My Account.

[FarFar]

Problem: I can't find any email address for you I can send material to ?????
Mail from you comes from a "no replay" address.

[Porthos]

5 minutes ago, FarFar said:

I can send material to ?????

What material?

[alvarnell]

@mmeagan25 isn't looking for an e-mail from you, he needs your e-mail address sent to him by direct message. Just hover over the Avatar icon and select the Message button to send a dm:

 

Edited November 5, 2021 by alvarnell

[mmeagan25]

@FarFar I think what may be best to get you taken care of is to create a Support ticket so one of our agents can assist you with your account and help with activating. You can submit a Support ticket here - https://support.malwarebytes.com/hc/en-us/requests/new

Once you create the ticket, please let me know the ticket number and I will make sure an agent reaches out as soon as possible.

Thanks!