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Hi,

The new Security Advisor feature on one of my MBAM installs doesn't show the "General Settings" section at the bottom (see attached screenshot from the installation that does show it). Both Windows Firewall and Brute Force Protection is definitely turned on though, and Security Advisor reports "Your device is safe and secure" at the top with a green shield. Anyone else have the same issue?

 

Screenshot - Copy.JPG

Edited by Steve1982
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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  • Root Admin

Hello @Steve1982

Can we get some logs please.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply

Thank you

 

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43 minutes ago, H4V0C said:

@Steve1982 Thank you very much for taking the time to test the beta builds and for reporting the issue you found. I believe I was able to reproduce the issue you mentioned. When you relaunch Malwarebytes, does the General settings section appear again? Thanks!

Hi @H4V0C thanks for looking in this! Unfortunately that didn't help in my case. I stopped Malwarebytes via the "Quit Malwarebytes" option of the icon in the task bar, and re-launched the program via the Start menu. I'm still not seeing the General Settings section though.

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