Cannot UNSUBSCRIBE from Marketing emails

[stefanovich]

I have an active Premium subscription. At least 3 times a week I get an email from Malwarebytes asking me to upgrade to Premium (I already am though).  So I click on UNSUBSCRIBE and I get an error: 

 

                           Bad Request - Invalid URL                                     

HTTP Error 400. The request URL is invalid.

 

In my acct, when im logged into it, I am not subscribed to any emails. Ive never had a problem until I became a premium subscriber.  What a horrible way to treat your customers.

 

 

Could someone please help with this. Its harassment!  Ive contacted support and theyve done nothing.

 

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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[Porthos]

6 minutes ago, stefanovich said:

Could someone please help with this.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[stefanovich]

I contacted support as stated in the last line of my message and they did nothing to correct it

[Porthos]

8 minutes ago, stefanovich said:

I contacted support as stated in the last line of my message and they did nothing to correct it

When exactly did you create the ticket and what is the ticket number.

[stefanovich]

3603307 Approximately the last week of Sept 2021 (Exactly? Really?)

[stefanovich]

[AdvancedSetup]

Hello @stefanovich

I will reach out and see if I can get your issue escalated. Sorry for the issues you've encountered.

 

[AdvancedSetup]

I do notice that in your last reply you said the issue was resolved. @stefanovich

finally stopped. thanks!

Has something changed since then? This was on October 10, 2021

 

[stefanovich]

18 hours ago, AdvancedSetup said:

I do notice that in your last reply you said the issue was resolved. @stefanovich

finally stopped. thanks!

Has something changed since then? This was on October 10, 2021

 

nothing has changed and nothing has been fixed.  why cant I select unsubscribe on the emails? it says this every time I try

   Bad Request - Invalid URL                                     

HTTP Error 400. The request URL is invalid.

 

[jtodd234]

Hi @stefanovich I am very sorry for the inconvenience that you are having unsubscribing.

We had a bug which prevented the URL from loading and should be resolved on future emails (confirming internally)

As for the emails you are receiving, if you don't mind PM'ing me an example, this would greatly help us understand what emails specifically you are receiving.

Thank you in advance!

Edited November 2, 2021 by jtodd234

[raphaelmsx]

Hi.

I can't unsub from the emails too, the very same problem is happening to me.

Just opened a ticket: 3669626

Please help.

[AdvancedSetup]

Thank you for the reply @raphaelmsx

It takes about a week for a reply from the Support ticket. Someone should contact you sometime next week.

Cheers