brad03 Posted October 30, 2021 ID:1486265 Share Posted October 30, 2021 (edited) Not sure if this is a known issue or not but security advisor sometimes states windows firewall is off "simply clicking the view details button" corrects the issue when it brings you into the windows firewall settings. any idea why this is happening? If you need logs then simply tell me how to proceed thanks :) Edited October 30, 2021 by brad03 Link to post Share on other sites More sharing options...
brad03 Posted October 30, 2021 Author ID:1486269 Share Posted October 30, 2021 This bug happens after a system restart. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 31, 2021 Root Admin ID:1486385 Share Posted October 31, 2021 Thanks for the report @brad03 Link to post Share on other sites More sharing options...
Max-H Posted November 2, 2021 ID:1486626 Share Posted November 2, 2021 Exact same issue this morning. (Latest MWB béta, Win 11Pro 22000.282) Link to post Share on other sites More sharing options...
Staff H4V0C Posted November 2, 2021 Staff ID:1486657 Share Posted November 2, 2021 @brad03 @Max-H Thank you so much, we really appreciate you taking the time to test the beta builds and share your feedback! In response to the concern raised, this is intended functionality for the time being. In a nutshell our goal here is to a) inform the user of the problem, b) take them to the place where they can resolve the issue. In most cases, we expect that users will correct the issue once taken to the Windows Security Center. However, to minimize performance impact, we opted to dismiss the warning once the user clicks the View details link rather than continuously polling for the updated status. When the user restarts Malwarebytes, we'll check the firewall status again and advise the user if there's still a problem. Link to post Share on other sites More sharing options...
Max-H Posted November 2, 2021 ID:1486698 Share Posted November 2, 2021 Thx for the reply. Personally, i think a strange point of view. Performance impact? If there is no problem with the firewall, don't mark it as a problem. 1 Link to post Share on other sites More sharing options...
brad03 Posted November 3, 2021 Author ID:1486833 Share Posted November 3, 2021 (edited) I'm not really a fan of it displaying that something is constantly wrong i hope they reconsider or fix this. This is somewhat of an annoyance to me. Edited November 3, 2021 by brad03 Link to post Share on other sites More sharing options...
Staff H4V0C Posted November 4, 2021 Staff ID:1486861 Share Posted November 4, 2021 (edited) @brad03 @Max-H My apologies, I misunderstood the initial post. Security Advisor should not be reporting an issue with the Windows Firewall while the firewall is enabled. I appreciate your offer to provide logs so we can investigate this further. We'll have someone reach out with those instructions. Out of curiosity, for the devices that are having this issue, are they on a LAN connection or WiFi? Thanks! Edited November 4, 2021 by H4V0C corrected tagging issue 1 Link to post Share on other sites More sharing options...
brad03 Posted November 4, 2021 Author ID:1486862 Share Posted November 4, 2021 It is a wifi connection. Link to post Share on other sites More sharing options...
Max-H Posted November 4, 2021 ID:1486866 Share Posted November 4, 2021 (edited) @H4V0CSame here. Wifi connection. After 5 minutes MWB reports no problems. It does another check? Here are the generated logfiles while MWB is showing No Firewall. ps I thought attachments could not been seen by other users? mbst-grab-results.zip Edited November 4, 2021 by Max-H 1 Link to post Share on other sites More sharing options...
Firefox Posted November 4, 2021 ID:1486873 Share Posted November 4, 2021 1 hour ago, Max-H said: ps I thought attachments could not been seen by other users? Only staff, experts and trusted advisors can view the logs (If I am incorrect someone from staff will correct me). Link to post Share on other sites More sharing options...
Max-H Posted November 4, 2021 ID:1486874 Share Posted November 4, 2021 Yes, that was the case. But I can download the file even not signed in. You can try it. Link to post Share on other sites More sharing options...
Firefox Posted November 4, 2021 ID:1486880 Share Posted November 4, 2021 @AdvancedSetup may have to check the settings in this section perhaps. 2 Link to post Share on other sites More sharing options...
Max-H Posted November 4, 2021 ID:1486881 Share Posted November 4, 2021 Not only this section........ Link to post Share on other sites More sharing options...
Porthos Posted November 4, 2021 ID:1486887 Share Posted November 4, 2021 There is nothing in the report that can harm you or your composer security. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 4, 2021 Root Admin ID:1486894 Share Posted November 4, 2021 Hello @brad03 Can we get logs to review please. To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to your desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 4, 2021 Root Admin ID:1486895 Share Posted November 4, 2021 4 hours ago, Max-H said: ps I thought attachments could not been seen by other users? The beta forum does allow download in order for us to work more efficiently with users. It would be harder to work back and forth if downloads were locked down here. The logs are not recording any type of known personal information. At most if you used your real name as your profile name it would record that but using your real name is not a best practice anyways Link to post Share on other sites More sharing options...
brad03 Posted November 4, 2021 Author ID:1486935 Share Posted November 4, 2021 Thank you advancedsetup here are the logs you have requested. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 5, 2021 Root Admin ID:1486938 Share Posted November 5, 2021 Thank you @brad03 I have submitted it to the internal team to review. Not sure if anyone will personally respond back but they will review it for possible future changes. Appreciate the help you provide 1 Link to post Share on other sites More sharing options...
promidi Posted November 5, 2021 ID:1486972 Share Posted November 5, 2021 I am also having this issue. On two PCs Malwarebytes Premium claims my Windows Firewall is off when I have visually confirmed that it is on. One PC is running Windows 7 Ent 64bit. The other (my main PC) is running Windows 10 Ppr 64bit Build 19043.1320 When I go to “View Settings” (from Mbam), the Windows firewall settings opens. After confirming firewall is on, and making zero changes, I then close firewall settings dialogue. Mbam then reports “You security settings are perfect!” I close and restart the MBAM dialogue. MBAM again claims my Windows Firewall is off. Rinse and repeat. This is on a wired network Link to post Share on other sites More sharing options...
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