my messed up ibuypower pc needs a preist or a satanic mechanic

[poakes4]

i am dealing with a hacked, infected and malfunctioning gaming computer. the drivers are all messed up and the rgb components refuse to work even after nuking windows 10 and 11 and somehow there seems to be a unauthorized phone hooked up to it. i need someone to diagnose and help me repair my $900 ibuypower dumpster fire.

[AdvancedSetup]

Hello @poakes4

Do you own your own router or does your ISP own the router?

I would highly recommend a factory reset of the router.

How To Reset Your Router
https://setuprouter.com/networking/how-to-reset-your-router/

 

 

Then follow the directions from below to reinstall Windows 10 CLEAN. Stay away from Windows 11 for now.

Greg Carmack - MVP 2010-2020 -Clean Install Windows 10
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/clean-install-windows-10/1c426bdf-79b1-4d42-be93-17378d93e587

How to Create a Local Account While Setting Up Windows 10
https://www.howtogeek.com/442792/how-to-create-a-local-account-while-setting-up-windows-10/

 

[poakes4]

the internet equipment is owned by hughesnet im just renting it. i have reset the router before and am still running into anomalies.

[AdvancedSetup]

If you can afford it I'd recommend you purchase your own router.

Then follow the directions in the links provided above. If the computer still does not work well after that then probably a good idea to look at waste recycling and purchase a new computer.

In most cases even poor under powered hardware will still run Windows 10 albeit slowly.

 

Edited October 29, 2021 by AdvancedSetup
updated information

[poakes4]

My computer has a ryzen 5 3600 and 16 gigabytes of ripjaws ram. However unfortunately someone at iBuyPower or Nzxt decided to install an Nvidia gt 1030 sddr4 which should never be anywhere near a $900 computer. Also I can't figure out how to force the argb fans and aio processor cooler to light up and cycle through different colors. One day they were working untill I had to reinstall windows 10 then shortly afterwards they were getting stuck on one random color and then finally the led lights quit working.

[AdvancedSetup]

It could be settings possibly in BIOS/UEFI

But you mention it appears infected and have reinstalled Windows. We can scan for malware but if you deleted partitions and reinstalled Windows 10 then malware is not going to survive that.

Please go ahead and run an ESET scan though to ensure the computer is not infected.

 

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe"
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes 
• When prompted for scan type, Click on Full scan 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.   ( e.g. their standard program).   You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

[poakes4]

the scan is complete and here are the eset results.

eset results.txt

[AdvancedSetup]

As you can see yourself. None of that is active infections on the system. However, some of those could infect the operating system if used.

The fact that ESET found and removed them is of no real consequences to your reported issues.

Can you be more specific to what issues you're actually having?

 

[poakes4]

i apologize for taking so long to reply. if possible i would like to throw a series of diagnostics at my pc to find driver errors OSerrors and security issues. i thint one of the programs is the farbar recovery tool which i have used in the past but i dont know how to read the diagnostic report. are you feeling up to helping me with a comprehensive diagnostic barrage and report tomorrow by chance?

[AdvancedSetup]

Okay, please start out by running the following

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler

 

 

 

 

Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

 

STEP 01

• If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
• If you don't have Malwarebytes installed yet please download it from here and install it.
• Once installed then open Malwarebytes and select Scan and let it run.
• Once the scan is completed make sure you have it quarantine any detections it finds.
• If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Double-click to run the program
• Accept the End User License Agreement.
• Wait until the database is updated.
• Click Scan Now.
• When finished, if items are found please click Quarantine.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
• Please attach the Additions.txt log to your reply as well.
• On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks